OBI100 Lost Dial Tone Flashiing Phone LED
paulv:
Just got my obi100 from Amazon 3 hours ago. It worked for an hour but now the green phone led flashes, I don't get dial tone and the phone reports 'line in use'. Tried three phone cables and two phones with the same result. Also based on searching the forum I removed the device from the dashboard & tried two factory resets with no change. I submitted a problem ticket. I'll leave the device connected to the network for now & plan to return it to AZ tomorrow unless you guys have a fix that I missed.
cheers - paul >:(
bitstopjoe:
For giggles press ***6 on your attached phone ( after the dial tone of course) and see if there is an update available. If yes, hit one and let it do the update. Do NOT pick up your phone or drop power as it is updating. You will see the red power light flash a few times, and hopefully when all is said and done both lights will be back on and all will be working again.
Earlier this week ( Wed) Obi had a problem which needed a firmware update to fix. Maybe this is all you need as well
Let us know.
Joe Sica
paulv:
Hey Joe,
thanks for the tip. I don't get dial tone but I tried ***6 anyway with no results. Then I went to the obi's internal webpage and replaced the FW with the previous 2690 version - no change to problem. I then restored the latest? 2711 version - again no change. Still no dial tone and flashing phone led.
- paul
RonR:
Disconnect everything from the LINE and PHONE Port jacks.
Verify that the PHONE Port LED is still flashing.
Log into the OBi directly and navigate to:
Status -> PHONE and LINE Port Status
Note the Phone Port Status column.
You should see:
State : On Hook
LoopCurrent : 0 mA
VBAT : 57 V
TipRingVoltage : 45 V
If you see anything different, please report the values.
paulv:
Thanks Ron,
here's what I get.
Disconnect everything from the LINE and PHONE Port jacks. Verify that the PHONE Port LED is still flashing. YES IT IS
State : - OFF HOOK
LoopCurrent : 19 ma
VBAT : 17V
TipRingVoltage : 2V
The unit feels very warm and I smell hot electronics.
- paul
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