Too many issues, no response from support
Uncle_Wiggley:
Thought I had a possible solution to getting away from the phone company, but so far, I'm disappointed.
I still can't get caller id info through from my line port to my phones. Created a support ticket and sent email to support, but got no response.
Now, call waiting is hanging up on the original caller when I try to flash back from picking up the second call. I've tried to increase the HookFlashTimeMax as mentioned here in the support forums, but that seemingly had no effect.
Sigh.
Uncle_Wiggley:
Just wanted to update this..
I have received some response for support. I assume they were backed up and it took a few days to respond.
It might be a good idea to have some sort of auto-response initially so at least you know your message was received and to set some sort of expectation on response time.
I have learned that you have to double-flash to switch lines for call waiting unless you send the flash to the PSTN line through the config.
No good information on the problem with caller-id.
pc44:
Hi,
Just checking... you are trying to receive Caller ID info on your phone that has plugged into the Phone Port of the OBI, if I understand correctly. If so, and I know this sounds very basic, but did you double-check that the OBI is in fact receiving the Caller ID successfully? If you go to your Status -> Call History in your OBI, it should list the Caller IDs of the calls in question.
You've probably already checked this, but I just wanted to make sure that the Caller ID is in fact being received successfully by the OBI! :)
pc44
Uncle_Wiggley:
Quote from: pc44 on May 16, 2012, 03:36:52 pm
Hi,
Just checking... you are trying to receive Caller ID info on your phone that has plugged into the Phone Port of the OBI, if I understand correctly. If so, and I know this sounds very basic, but did you double-check that the OBI is in fact receiving the Caller ID successfully? If you go to your Status -> Call History in your OBI, it should list the Caller IDs of the calls in question.
You've probably already checked this, but I just wanted to make sure that the Caller ID is in fact being received successfully by the OBI! :)
pc44
Yes, I have checked the call history and there is no caller id information there. But, I know it is present because I have another device on the LINE port that receives it and if I plug the phones directly into the PSTN line, they also receive the caller id info.
The 64K question is why doesn't the OBi get the caller id data.
Ostracus:
Didn't you say earlier that caller ID showed up under the Status>Phone & Line page but not under history?
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