Too many issues, no response from support

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Uncle_Wiggley:
Quote from: Ostracus on May 16, 2012, 04:15:48 pm

Didn't you say earlier that caller ID showed up under the Status>Phone & Line page but not under history?



Yes, that is right. That is the only sign of it anywhere in the OBi.

Another strange thing is that when I was testing call waiting, I would see the caller id of the waiting call on the phone, but not the caller id of any original call.

RonR:
Uncle_Wiggley,

I know you said you tried setting Physical Interfaces -> LINE Port -> RingDelay to 6000.  Did you set that from the OBiTALK Web Portal or directly in the OBi?  Did you verify that it actually got set and stayed in the OBi itself by logging into the OBi directly at the IP address returned by dialing ***1?  Did you try an even larger value?

Have you verified (by logging into the OBi directly) that all settings on the LINE Port page are at Default
with the possible execption of?:

Physical Interfaces -> LINE Port -> DigitMap
Physical Interfaces -> LINE Port -> InboundCallRoute

The fact that CallerID is showing up in PHONE and LINE Port Status would seem to indicate that the OBi is actually receiving and decoding CallerID from the LINE Port.

Uncle_Wiggley:
Quote from: RonR on May 16, 2012, 05:27:45 pm

Uncle_Wiggley,

I know you said you tried setting Physical Interfaces -> LINE Port -> RingDelay to 6000.  Did you set that from the OBiTALK Web Portal or directly in the OBi?  Did you verify that it actually got set and stayed in the OBi itself by logging into the OBi directly at the IP address returned by dialing ***1?  Did you try an even larger value?

Have you verified (by logging into the OBi directly) that all settings on the LINE Port page are at Default
with the possible execption of?:

Physical Interfaces -> LINE Port -> DigitMap
Physical Interfaces -> LINE Port -> InboundCallRoute

The fact that CallerID is showing up in PHONE and LINE Port Status would seem to indicate that the OBi is actually receiving and decoding CallerID from the LINE Port.



Yes, I did verify the RingDelay change to 6000 by logging into the OBi itself. I think I also tried a longer delay.

The only non-default setting I have currently is DigitMap.

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