OBi100 not placing/receiving GV calls

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nihmrodd:
Quote from: ShermanObi on May 16, 2012, 11:12:28 am

If you disable OBiTALK provisioning or OBiTALK Service you definitely lose functionality.  Any changes made to the OBi device should be performed via the OBiTALK portal and OBi Expert Configuration pages (if required).

By keeping OBiTALK Service and OBiTALK provisioning enabled, the following services are available today (more will be available in the future):
OBi-to-OBi Calling       Including: Calling to/from your OBi to/from the OBiON for iPhone or Android and OBiApp for PC
OBi-to-OBi-to-SIP or Google Voice Service Calling (and vice-versa)OBiTALK Device Configuration       Including Configuration of SIP and Google Voice Service(s)
       Emergency Calling Service Set-Up
       Convenient Setting Time-Zone, Attendant PIN, etc.
OBiTALK Circle of Trust Invites / AcceptanceSpeed Dial Configuration Across All Your OBi Devices & Soft PhoneAssignment of Trusted Callers' Phone Numbers for Access to the OBi Attendant for Service BridgingOBi Expert Cloud Based Configuration       By the way: We are Fixing the Config Import Function
Direct Support from Obihai via e-mail or Phone

Can you give me some direction then on how to remain within the OBiTALK portal and resolve my issues? The manual fix above did work, but I'm certainly happy to go with a more "approved" method so long as the outcome is the same.

Thanks

ShermanObi:

Your use-case is perfect for OBiTALK configuration.  To bring the unit back to a state that can be added to the OBiTALK portal, just do a factory reset.  Then, sign-in to OBiTALK and use the Add Device function.  This will allow you to select a "Set-up Google Voice" button to use GV as your primary line to call out. 

If you end-up getting a second service provider like Anveo, Callcentric, VoIP.ms, etc., and , you can use the Service Provider 2 settings for this.  Note: With a second service provider that supports E911, you can select the "Use This Service for Emergency 911 Calls" check box and calls to 911 will use this service (because Google Voice does not support emergency services calling).

If there is any need to tweak parameters outside the scope of the higher level OBiTALK web portal, from the OBiTALK Device Configuration screen you may use the OBi Expert Configuration pages.  If you are interested, here is a primer on OBi Expert (Click Here).

If you have any issues, contact support@obihai.com or use this form: Click Here.

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