Callcentric SP2 Problems

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bennettg:
Hello.
 I have google voice configured and working fine as sp1 and i am trying to configure callcentric as sp2 for faxes and 911. 

i am using the obitalk dashboard to configure.....i know all my callcentric credentials are fine, becuase they all work on my android phone.

on the obitalk device configuration home page it says:

Configure Voice Service Providers (SP)
SP1   Google Voice™ Account   Connected      
SP2 (Optional)   CallCentric   Registered   

and when i dial **2 and then 1 and the 7 digit number, i get a voice that says The number you dialed was rejected by the service provider.

should sp1 and sp2 both say registered?

please help. 
   

RonR:
Quote from: bennettg on May 15, 2012, 05:10:17 pm

Configure Voice Service Providers (SP)
SP1   Google Voice™ Account   Connected      
SP2 (Optional)   CallCentric   Registered   

and when i dial **2 and then 1 and the 7 digit number, i get a voice that says The number you dialed was rejected by the service provider.

should sp1 and sp2 both say registered?


Google Voice should be Connected, Callcentric should be Registered.

You normally don't dial a 1 in front of a 7-digit number.

The following supports 7-, 10-, and 11-digit dialing as well as the other Callcentric features:

Service Providers -> ITSP Profile B -> General -> DigitMap:

(*123|<'S'B:**275*>xx.|<**275*:SB>xx.|[2-9]11S0|<1aaa>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|
1xxxxxxxxxx|011xx.|(Mipd)|[^*#]@@.'@'@@.)

where aaa is your local area code.

bennettg:
oops...i meant 1 plus the 10 digit number, not 7.

i went into the device:

Service Providers -> ITSP Profile B -> General -> DigitMap:

and entered the following string into my digit map per your instructions:

(*123|<'S'B:**275*>xx.|<**275*:SB>xx.|[2-9]11S0|<1aaa>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|
1xxxxxxxxxx|011xx.|(Mipd)|[^*#]@@.'@'@@.)

where aaa is my area code.

i made a 10 digit call with sp1 (google voice) with no problem.

i then dialed **2 then 1 plus the 10 digit number and got the same recorded message: The number you dialed was rejected by the service provider.

any other thoughts?  thanks in advance.

RonR:
Service Providers -> ITSP Profile B -> General -> DigitMap only affects SP2.

What does the Call History in the OBi show for the failed call.

bennettg:
edit, the voice recording error message is ""no response was received from the service provider."

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