dropping and fading in and out calls
MichiganTelephone:
livefortechnology: If you ever get to that point, please consider donating your OBi to someone that would appreciate it. For example, I know of a homeless shelter in Detroit that could make good use of one. I'm sure you could find someone locally that would love to have it, if you don't want it.
prospero: I would simply say that in my opinion, your expectations are too high. OBi devices will work with several commercial VoIP services, but apparently you seem to want something that is entirely "plug and play", where you have to do absolutely zero configuration. Obihai devices make configuration easy, but they are not "plug and play" like certain other devices out there. They are meant to replace devices like a Linksys PAP-2, which are even more difficult to configure, and do not have any Gioogle Voice support at all.
Those of us who have an Obihai device, and have been willing to put in the five to fifteen minutes necessary to get it working with Google Voice, and who understand that Google Voice is not 100% reliable (and that Google Voice and Obihai are not connected in any manner - the Obihai device just makes it easy to use their service IF you prefer to go the "free" route, but Obihai has no control over what Google Voice does) are VERY happy with our devices. There are hundreds of favorable reviews on Amazon and other sites. You are, of course, free to post your opinion, but don't be surprised if others call you out for wanting free service without having to put in even the small effort necessary to achieve it, and without understanding that you do have the option to use a paid VoIP provider with your Obihai device, if Google Voice doesn't live up to your expectations.
I would suggest that for the level of service you seem to want, there is very likely a local wireline telephone company near you that will be happy to provide it to you. You will have to pay through the nose for it, but it will almost certainly be more reliable than Google Voice. Just sayin'...
Ostracus:
Quote from: prospero on May 26, 2012, 11:23:05 am
Because, guess what, OBi DOES owe me something. I bought their device and I expect reliable telephone service from it to the standard that has been set by AT&T and the Baby Bells in past decades, however that service is delivered. If OBi can't do it, then they can expect to be run over by the market and left for dead.
That's really an apples and oranges comparison. We could have a level above what it is currently, but you're going to have the same cloud of regulations and most likely the price will be little different than the present incumbents.
livefortechnology:
I agree, they do owe me something, $49.99 if their device doesn't work as advertised with Google Voice, the reason I'd bet 90%+ purchase this adapter - I DO have paid voip.ms running on a sipura ATA - that my point I don't need the friggin obi for every other voip provider - I purchased it for GV. Whether it's the last firmware (NONE of my issues occured prior to the last required firmware and rollback is no longer an option because of GV changes), or GV itself, if it's not reliable it's not reliable. And no, if GV begins charging in 2013 I'd keep the damn adapter IF and only IF it's a useable service.
When loyal customers who have referred others to Obi and had a successful full YEAR using their device and GV start complaining it's not working and Obi doesn't investigate you know what that becomes? MAGIC JACK, that was the last one of these that I used with and without their adapter and when the service became unreliable crap it went in the garbage.
And to recommend as a beta tester with that tag that I spend $49 of my hard earned money and the solution Obihai sold me on after a year or working great is suddenly unreliable to simply "donate" my adapter to a homeless shelter? I've been a technology consultant for 23 years and I can't imagine what my customers would say if a solution I sold them on suddenly stopped working and I told them to give it away as the answer.
I LIKE this product and the way it's worked until now, that's why I'm investing MY TIME trying to get someone at Obi to look into it, as have OTHERS here - I'm not the only one having the EXACT same issues since the last firmware and GV changed something - even if Obi definitively determined it's a GV change issue we'd have an answer and since it's THEIR product powering our primary 2 GV lines it actually is reasonable to expect.
carl:
I had a few suddenly dropped calls on GV lately- without fading out, more like a dropped cell on a cell phone. But i do not believe that this is an Obi issue because I do not have a problem with my SIP provider on the same Obi.
The other issue, namely that GV suddenly does not ' hear' the DTMF from my cell phones is certainly not obi related. It unfortunately renders the whole call screening useless.
I do not think that charging for GV is a good idea unless Google intends to become a regular VOIP provider. So, it will be a question of reliability and customer service. If they start charging without improving, they will loose most of the customers.
Obi is very easy to configure with GV but it can become much more complicated with some SIP providers. An expert help is often needed.
S--F:
It must be difficult for OBI reps to see such comments made against them. It's not their fault if GV isn't as robust as POTS. There is only so much weight they can lean on Google. All they're trying to do is leverage a FREE product with their hardware. If there is evidence that their hardware is at fault and not Google Voice I would like to see it and I'm sure Obihai would also.
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