SIP registration problem? Disable SIP ALG in your router config.
APCgirl:
Have had Obi with Anveo for over a year now, and it is suddenly offline? Can't figure out how to fix it, & have no idea why it suddenly changed. I have little experience with this, I literally set it up last year and haven't messed with it since.
Thank you in advance for any help!
drgeoff:
Quote from: APCgirl on September 23, 2020, 01:51:22 pm
Have had Obi with Anveo for over a year now, and it is suddenly offline? Can't figure out how to fix it, & have no idea why it suddenly changed. I have little experience with this, I literally set it up last year and haven't messed with it since.
Thank you in advance for any help!
What is the state of the power LED?
Dial ***1. What message is read out to you?
Dial **9 222 222 222. What message do you hear?
APCgirl:
The lights on the Obi are green, but it says offline on the website.
When I dial ***1, says IP address is not available and the DHCP is enabled.
**9 222 222 222 says IP not available please review FAQ reason 00.
drgeoff:
Quote from: APCgirl on September 23, 2020, 04:30:25 pm
The lights on the Obi are green, but it says offline on the website.
When I dial ***1, says IP address is not available and the DHCP is enabled.
**9 222 222 222 says IP not available please review FAQ reason 00.
There is a contradiction between the first two of those.
Try this. Power off both the OBi and your router. Wait 30 seconds before powering the router on again. Then wait 3 minutes before powering on the OBi. Answer my 3 questions again.
APCgirl:
Ok, now power light is on, middle light is rapid flash, one with the phone icon has no light. ***1 is giving me my IP now but saying the DHCP is disabled.
**9... now says no service available to complete the call.
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