SP2 (GV) going to Answering Machine, not Google Voicemail
ADHawkTech:
I have 2 GV accounts configured for use with my Obi110. SP1 (my GV) goes to Google voicemail as expected when no one picks up. However, the GV number assigned as SP2 on the Obi goes to the digital answering system on the corded handset in my home, instead of going to my wife's GV voicemail. So far I have:
1) checked and re-checked configurations
2) set the home phone to pick up only after 8 rings (the maximum)
3) set GV to announce callers
4) Made the obligatory 1st call directly from Gmail
Yet somehow the home answering machine (which is set not to take messages) still picks up. Any ideas?
pc44:
Hi ADHawkTech,
Have you tried disabling the Google Announce Caller option, just to see if it makes a difference?
Also, when your home answering machine picks up, does it in fact pick up on the 8th ring? Or, is it picking up sooner, even though you have it set for the 8th?
Just wondering :)
pc44
jimates:
Many people wish they had this "problem". Of course we would call it a much wanted feature.
If the call comes through google voice it should only ring for 25 seconds before voicemail picks up, no exceptions.
Make a test call to her google voice number.
- check the history in her google voice account to make sure the calls are coming in.
- check the call history in your Obi to make sure the calls are coming in on SP2, and where it says they are coming from.
ADHawkTech:
Thanks for your reply pc44. In answer to your question, I tried the Obi with GV caller announcements turned off as well as with them turned on, both with the same result - GVoicemail fails to pick up. The home answering system does indeed pick up after 8 rings (longer than 30 seconds).
At the request of Obi support, I have also called the GV number with the Obi disconnected. In that case the call goes to GVoicemail as expected.
The strange thing is that I have a very similar setup for my GV number as SP1 on the Obi and that line goes to GVoicemail reliably. The only difference between the two SPs is that my GV number has 2 additional forwarding numbers. However, both of the additional numbers are not set as active for forwarding. So, there seems to be no material difference between the two setups.
jimates: Thanks for your input. I checked both the GV and Obi calls logs and everything matches up as it should. Plus the call rings for 28 seconds before it is answered (by the home answering machine). Thanks for any other pointers anyone may have.
MichiganTelephone:
ADHawkTech, we beg of you, if you ever figure out what is causing this behavior, please tell us, because there are many of us that would like to turn off Google Voice's voicemail completely and nobody's been able to figure out how, yet it seems you may have stumbled onto it by accident! If you ever actually figure out what settings cause the Google Voice voicemail to stop picking up, please let us all know!
(Of course, if we ever did find the secret sauce to fix this, the Google Voice folks would probably wake from their slumber long enough to change things, so as to once again force their voicemail onto us whether we want it or not.) :(
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