Where in the World is RonR????
carl:
Quote from: RFord on June 12, 2012, 08:30:46 am
I'm not sure that is an accurate statement that support is non-existent. They do respond to support request directed at them.
Quote from: maddawg on June 12, 2012, 06:01:47 am
I cannot fully agree with that. As I stated in one of the postings, they are pretty responsive whenever you have any problem with the device itself. But they were never really helpful with configuration issues ( and I also suspect that Ron knew about it more than they did).
Rick:
Having had my device for almost 6 months, I can safely say that without this forum I would have returned it. OBi's support is virtually non-existent, and their communication (i.e. like what happened with the GoogleVoice outage) is AWFUL. I can't recommend their device to anyone without the caveat of "IF you're prepared to have to troubleshoot things yourself and seek help on the forums". I will state for the record that if RonR hadn't answered my questions this box would have gone back. No ifs, ands, or buts. In my opinion, the OBi products are not ready for mass distribution until they ramp up their support big time. It's a solution for techies. I would never consider recommending it for a non-techie.
If RonR has left, or been made to leave, that's unfortunate. If it's because he "dissed" OBi on other forums, he should have used a different username... :D
There are certainly other people on this forum with good knowledge, I'll call out Stewart as one, but no one answered questions as prolifically as RonR.
carl:
Quote from: Rick on June 19, 2012, 12:00:42 pm
Having had my device for almost 6 months, I can safely say that without this forum I would have returned it. OBi's support is virtually non-existent, and their communication (i.e. like what happened with the GoogleVoice outage) is AWFUL. I can't recommend their device to anyone without the caveat of "IF you're prepared to have to troubleshoot things yourself and seek help on the forums". I will state for the record that if RonR hadn't answered my questions this box would have gone back. No ifs, ands, or buts. In my opinion, the OBi products are not ready for mass distribution until they ramp up their support big time. It's a solution for techies. I would never consider recommending it for a non-techie.
If RonR has left, or been made to leave, that's unfortunate. If it's because he "dissed" OBi on other forums, he should have used a different username... :D
There are certainly other people on this forum with good knowledge, I'll call out Stewart as one, but no one answered questions as prolifically as RonR.
I wish somebody from the Obi executive team read your posting.
Ostracus:
Points noted Rick, although I'd argue VoIP in general isn't quite ready for the mainstream. We've made great strides from, roll your own, and sounding like the bottom of a barrel, communications. But we do have a ways from the 24/7 ease that telco users enjoy.
carl:
Quote from: Ostracus on June 20, 2012, 09:01:27 pm
Points noted Rick, although I'd argue VoIP in general isn't quite ready for the mainstream. We've made great strides from, roll your own, and sounding like the bottom of a barrel, communications. But we do have a ways from the 24/7 ease that telco users enjoy.
Not mainstream, but widestream. Not people like my mother, who wants to have something you plug into the wall and it works reliably 24/7. But there are many people who want to go the extra mile, especially if they cannot afford the costs of PSTN on the top of overpriced broadband and cell phone. But one thing is extra mile and another thing extra 500 miles which Obi wants us to go.
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