What about 911?? Your Obi can call a Local Emergency Number when you dial 911
jimates:
These instructions are horrible and outdated.
That is a true statement considering the configuration was put together 16 months ago.
Also, the default string you mentioned for Phone OutboundCallRoute is totally different................
Again, true. There have been a dozen or more firmware updates since we first started using the Obi.
When we first started using the Obi, 17+ months ago, we were just interested in the basic daily operation. Now that we use more complex digit maps and call routes, there are many options to accomplish this process; but you can still use the basic alteration of the phone port settings to accomplish this.
Phillip:
Thanks to everyone that contributed to this thread. I have found it a facinating learning experience. Now, seven month later, we're back and I need some help.
I have an OBi100 and I want to modify the setup as follows:
DEFAULT
Setup Wizard>Outbound Settings>Phone DigitMap>
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))
MODIFIED
Setup Wizard>Outbound Settings>Phone DigitMap>
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|411|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))
DEFAULT
Setup Wizard>Outbound Settings>Phone OutboundCallRoute>
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
MODIFIED
Setup Wizard>Outbound Settings>Phone OutboundCallRoute>
{(<911:7136259911>):sp1},{(<411:18002464411>):sp1},{(<#:>):li},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
If I understand what is written in this thread correctly, then this should work. But I would like someone with more experience that I to read it over before I make the actual changes. This is to our home number and we have some very sick family members right now. I can't afford to 'brick' this thing or even have it offline for any length of time.
Thanks!
Concerning local governments that claims not to have 10 digit access to 911, you might want to investigate further:
I too was told that there was only 10 digit access to the non-emergency side of emergency dispatch. But I was persistent and called back and each time asked for someone different. Each time I learned something new: (This is in Houston Texas)
The non-emergency volunteer said no way; that I had to call the non-emergency line.
I started throwing acronyms and tech jargon at her; she got her supervisor. ;) Her Supervisor didn't know, but transferred me to an HPD information officer. He didn't know and said I had to call the non-emergency line and ask. (See the circle? I wasn't buying it!)
I asked that the information officer transfer me to the Sargent in dispatch. When he did, I introduced myself as a tech for (one of my DBAs) and explained that I was installing a non-standard phone system and needed to configure it for 10 digit 911 access because the VoiP provider didn't offer 911 access. He asked if this was for a business line or a residential line; explaining that 10 digit access was not available to residential lines... ;) I said both, citing county rules on home businesses. He approved and started being more cooperative.
The Sargent in dispatch said I had to speak to an Emergency Call Center Supervisor to set up the 911 test call. ** Before I would let him transfer me, I asked that he confirm the access number that I had. I gave him a phone number and he said no, then gave me the right one. ;D Success!!!
I spoke to a number of other people and finally ended up with the Harris County 911 District office. The manager there was pretty tight lipped until I engaged him in a conversation about free phone service through GV and Obi. He liked not having to pay a phone bill! Before it was all over, he confirmed my access number and said no 10 digit line was part of the automatic location system. I would be asked for the address. But he also told me that it rang directly in the 911 call center and my call would enter the cue just like any other call. Good to know! The number is listed above in my Phone OutboundCallRoute entry.
I hope this information is useful. Good Luck!
EDIT ************************
I have since submitted the changes above and they seem to work - except for the 411 800 number which rings into infinity. But I think I know where to find that fix, so I'm off to the races again! Thanks!
lhm.:
"said no 10 digit line was part of the automatic location system. I would be asked for the address. But he also told me that it rang directly in the 911 call center and my call would enter the cue just like any other call."
Ask them what happens if all dispatchers are busy on 911 calls. More than likely you will get a recording that says "If this an emergency call 911 or call back at a less busy time." Been there done that.
18002464411 is a non functioning #. Use to be Bing411/Microsoft.
hpmoon:
Bumping this thread: it used to be the definitive guide for routing a 911 dial sequence on an ObiTALK device, to a local emergency response number. But it's been nearly a decade! Would anyone be so kind as to update this?
I have dug deep into the Expert Configuration Menu and the closest thing to this is "User Defined DigitMaps" under "User Settings," but the instructions here simply don't match.
SteveInWA:
Quote from: hpmoon on August 15, 2020, 11:09:42 pm
Bumping this thread: it used to be the definitive guide for routing a 911 dial sequence on an ObiTALK device, to a local emergency response number. But it's been nearly a decade! Would anyone be so kind as to update this?
I have dug deep into the Expert Configuration Menu and the closest thing to this is "User Defined DigitMaps" under "User Settings," but the instructions here simply don't match.
Unless this is a spam post, then you are posting in a nearly decade-old discussion.
There is no need to go into expert mode or to do anything special. Simply open the OBiTALK portal, add a 911 service provider, then configure that provider to be the default for emergency calls. There is a check-box right on the configuration page to do that.
https://www.obitalk.com/obinet/pg/obhdev
Navigation
[0] Message Index
[*] Previous page