What about 911?
This question has come up many times, not only for use with the Obi but for everyday use with SIP services that do not provide 911 service. The Obi is flexible enough in it's features that we can compensate for that by having it dial any assigned number when we press 911 on the phone.
You can check with your local 911 center or local police dept. for a local 7 or 10 digit number you can call for emergency service. You can then create a rule for the Obi. When you dial 911, the Obi will call the other number instead of 911.
Make sure you get an EMERGENCY NUMBER, not the non emergency number, or just a number for a dispatcher. Make sure they understand what you NEED. You don't want some phone ringing on a desk while they clean the donut powder from their shirt before answering the phone.
Also, once you get the number and set it up you should make an appointment with the call center to "test" your setup.
That should provide the equivalent of 911 service, not E911. You will still have to give your information/address when calling but at least your call will be to the right place.
Make your Obi call a Local Emergency Number when you dial 911.
-- Managing from the device's web interface
These edits are made from the Obi Web Interface.
Dial * * * 1 from the phone connected to your Obi to get the IP address.
Enter the IP address in your browsers address bar to access the Obi's web interface.
If you want to manage your device from it's web interface you should turn off the Auto Provisioning. With Auto Provisioning on, the settings from the Obitalk Portal take precedence and any of those changes made from the web interface will be over written upon reboot of the device. You can't use both to manage your Obi.
When making changes from the web interface you must submit your changes by clicking "Submit" at the bottom of each page. You will be prompted to reboot after clicking "Submit". You do not have to reboot until after all of your selections have been made, but you must click "submit" before navigating away from each page.
From the Obi's web interface
System Management > Auto Provisioning > Auto Provisioning = Disabled
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-- Managing from the Obi Expert Configuration at the Obitalk Portal
When making changes from the Obi Expert Configuration, you need to uncheck both the "Device Default" box & the "ObiTalk Settings" box. You must submit your changes by clicking "Submit" at the bottom of each page, before you navigate away from the page. You do not have to reboot the device, the device will automatically reboot after the submission on each page.
This configuration is only for the Obi110. There is another section below for configuration of the Obi100.
The default action of the Obi110 is for 911 calls to go out on the LINE port unchanged. This guide covers the 3 most common desired changes to the 911 setting.
This is the full default OutboundCallRoute for firmware 1.2.0 (Build: 2101), it may be shortened in the examples below.
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2}
,{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
A -- If your SIP provider has 911 service and you just need to direct 911 to the proper SIP line,
this edit will change the default action so 911 calls will go out on a designated SIP line.
Setup Wizard > Outbound Settings > Phone OutboundCallRoute
default call route
...,{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
edit the first rule to remove the default 911 routing - remove |911
...,{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
add the new rule - add {911:spX}, - substitute the desired sp designation (sp1 or sp2) for spX
...,{911:spX},{<#:>:li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
no spaces, and note the comma between the rules
.
B -- If you want to set it so that pressing 911 dials an alternate number, and sends the call out on a
designated SIP line, make this edit to the Phone's OutboundCallRoute
Setup Wizard > Outbound Settings > Phone OutboundCallRoute
default call route
...,{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
edit the first rule to remove the default 911 routing - remove |911
...,{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
add the new rule - add {(<911:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
and the desired SIP line designation represented by spX)
...,{(<911:1xxxxxxxxxx>):spX},{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
no spaces, and note the comma between the rules
C -- If you want the call to remain going out on the LINE port but want it to dial an alternate number
instead of 911, you can make this small edit to the Phone's OutboundCallRoute.
Setup Wizard > Outbound Settings > Phone OutboundCallRoute
default call route
...,{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
edit to this - add the desired alternate number & the appropriate symbols (< > (<911:1xxxxxxxxxx>
substitute your desired number for xxxxxxxxxx
...,{(<#:>)|(<911:1xxxxxxxxxx>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2} .....
**Note: Pressing # on your phone's keypad will connect you directly to the LINE port.
From there you can place a 911 call normally, if you have service on that line that provides 911 service
Optional info for adding 411 to the Obi110
Step 1 - Add 411 to the digit map (without 411 added to the digit map you will get an extra 10 second dialing delay after pressing 411)
Setup Wizard > Outbound Settings > Phone DigitMap
default digit map
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
edit to add |411
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|411|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
Step 2 - Add the new rule to the OutboundCallRoute to dial a designated number when 411 is pressed
Setup Wizard > Outbound Settings > Phone OutboundCallRoute
default outbound call route
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1}
,{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
add {(<411:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
and the desired SIP line designation represented by spX)
{(<411:!xxxxxxxxxx>):spX},{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1}
,{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
{(<411:18002464411>):sp1}, added to the front of the OutboundCallRoute will call "1800 BING 411" on SP1
Configuration for the Obi100
Since the Obi100 does not have a LINE port to use an existing PSTN based service you have to set it up to
dial out on one of the SP lines. The 911 reference already exists in the default digit map.
A -- If your SIP provider has 911 service, you just need to direct 911 to the proper SIP line,
this edit will set the action so 911 calls will go out on a designated SIP line.
Setup Wizard > Outbound Settings > Phone OutboundCallRoute
default call route
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
add the new rule - add {911:spX}, - substiture the desired sp designation (sp1 or sp2) for spX
{911:spX},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},...
no spaces, and note the comma between the rules
.
B -- If you want to set it so that pressing 911 dials an alternate number, and sends the call out on a
designated SIP line, make this edit to the Phone's OutboundCallRoute
Setup Wizard > Outbound Settings > Phone OutboundCallRoute
default call route
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
add the new rule - add {(<911:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
and the desired SIP line designation represented by spX)
{(<911:1xxxxxxxxxx>):spX},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},....
no spaces, and note the comma between the rules
Optional info for adding 411 to the Obi100
Step 1 - Add 411 to the digit map (without 411 added to the digit map you will get an extra 10 second dialing delay after pressing 411)
Setup Wizard > Outbound Settings > Phone DigitMap
default digit map
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))
edit to add |411
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|911|411|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))
Step 2 - Add the new rule to the OutboundCallRoute to dial a designated number when 411 is pressed
Setup Wizard > Outbound Settings > Phone OutboundCallRoute
default outbound call route
{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
add {(<411:1xxxxxxxxxx>):spX}, - (substitute your desired number for xxxxxxxxxx,
and the desired SIP line designation represented by spX)
{(<411:!xxxxxxxxxx>):spX},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}
{(<411:18002464411>):sp1}, added to the front of the OutboundCallRoute will call "1800 BING 411" on sp1.