obi202 acts buggy when configuring 2 GV + SIP accounts
lk96:
Chrisroge:
the way I resolved this was to do a hard reset of the device. Unfortunately
for a while I was doing it wrong. So, press the reset button on the bottom, and hold it
for a *long* while. I don't recall how long in the end I held it but it was like 15-20sec.
The sign that it entered a factory reset was (if I recall correctly) that the power light
on the top flashed red.
Also, in my case, i tried to reload the configuration (that I backedup) prior to reseting the device.
You should keep in mind that reloading the configuration failed in my case. So plan
on entering all data manually again. In fact, I would recommend doing it that way since
you don't know what really got into the backup config file.
Yes I know it sounds stupidly simple but I was thrown off by a few things (ie fast flashing lights
that I took to mean that it was reset). Also I tried to do a reset of config through the web management.
But apparently it doesn't reset to HW defaults.
So once I did a real HW reset things recovered for me. I now have 2 GV and 2 SIP accounts
setup.
With that said though, I have to share that I also contacted Obi support for this problem.
Disappointingly enough (not to say annoyingly), they dismissed my issue on the basis
that I'm not using the Obitalk web front for the configuration. And they said that they
don't provide support when changes are made over the Web management.
It shocked me to hear that they will use an excuse not to learn about a real problem with their device.
I'm running the following version on the 202:
3.0.0 (Build: 3184M)
I normally upgrade the device by dialing "***6" from a directly attached phone handset.
This is what I did on the 202 to get it upgraded to this one.
L.
CoalMinerRetired:
Quote from: lk96 on July 23, 2012, 08:28:48 am
Also, in my case, i tried to reload the configuration (that I backedup) prior to reseting the device.
You should keep in mind that reloading the configuration failed in my case. So plan
on entering all data manually again. In fact, I would recommend doing it that way since
you don't know what really got into the backup config file.
Did you ever figure out how or why the backup configuration did not restore? I'm having the same issue as you describe, backups won't reload, no error messages, (and am not using the Obi portal).
Any insights appreciated at this point. I'm tired of manually reentering everything!
lk96:
I haven't. I strongly suspect it had to do with the fact that the Obi202 was already in some messed up
state and as such the state that was backed up was not corresponding to what we *think* was the effective config.
Once I recovered the Obi, I didn't try to revisit the issue, neither I retested that backed up config was properly reloaded. I was already sick and tired of manually reentering accounts and settings. And to my disappointment,
the Obi support team was highly uninterested to follow up because I was not going through the Obitalk portal.
L.
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