Auto Attendant Outbound Call Route changes
JCarlos:
Hello, I have two OBI 110, one outside the US with a local phone line installed. When I call to the OBI the AA allows me to route the call to ring the attached phone or make a call using the land line. In order to access the local numbers I been dialing **8 before the number. If the the prefix is not entered a "no service available" message is given and also even using the **8 no calls to another cities can be made. Can somebody help me with the changes I need to do in order to just dial the number after the AA option is selected?. My knowledge on the OBI is very limited, so please be as specific as it can be. The local phone numbers contain 7 digits and when calling to a different city 9 digits starting with 0. Thanks for you time!
Stewart:
On the foreign OBi, under Auto Attendant, change the setting for PrimaryLine to PSTN Line. You will still have to dial # after entering the number in the AA.
With proper settings, you should even be able to avoid the AA altogether, e.g. dialing 2*23456789# from the US OBi. This example assumes that Speed Dial 2 on the US OBi is set to the OBiTalk number of the foreign OBi, and that your devices are set up as detailed in http://www.obitalk.com/forum/index.php?topic=1103.0 .
JCarlos:
Thanks Stewart for your promptly respond, the primary line for the AA is set to PSTN and yes I do dial # after the number,but it will give me the "no service available to make this call" message every time if the **8 is not entered.
Is any changes to be made to the settings in the link to consider the number of digits in the foreign telephone numbers? Thanks again.
Stewart:
I'm puzzled that it's not working. Please post (for the foreign OBi) the values of
Line Port -> DigitMap
Auto Attendant -> DigitMap
Auto Attendant -> OutboundCallRoute
Those are the only three settings that should affect this usage.
JCarlos:
Steward:
I changed the parameters to the values in the link you sent me in both OBIs and now is working as it should be. Will try dialing a 9 digit number later to test it. The calls I made were using my cell to dial the local OBI and them gain access to the foreign OBI. The OBIon app on my android phone doesn't lock the screen, can't use it due to face dialing! Is there any updated version to avoid this?.
Without abusing of your kindness, can you help me with the changes in the code where is require to allow trusted callers (cell phones) calling on SP1 (Google Voice) to the US OBI to dial numbers at the foreign endpoint using the PSTN bypassing the AAs?
Thanks!
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