Auto Attendant Outbound Call Route changes
JCarlos:
Ok, made the changes. Now when I dialed the number 2*2654321 it ringed. To check I went to the remote OBi last 10 calls and the number that was dialed using the local line was 19042654321. Why? 904 is my local area code.
How did the area code and the 1 got in the number? and can I take it out?
Thanks for your patience!
JCarlos:
Here is the record from the two last calls after the changes were made at the remote Obi:
Call 1 07/01/2012 16:28:13
Terminal ID OBiTALK1 LINE1
Peer Name Gonzalez Kroll JAX
Peer Number 200123456 19042630330
Direction Inbound Outbound
16:28:13 Ringing
16:28:20 Call Connected
16:28:27 End Call
Call 2 07/01/2012 16:16:30
Terminal ID OBiTALK1 LINE1
Peer Name Gonzalez Kroll JAX
Peer Number 200123456 19042630330
Direction Inbound Outbound
16:16:30 Ringing
16:16:36 Call Connected
16:17:09 End Call
Hope this will help you in determine what the issue is.
Thanks again
Stewart:
At the local OBi, your ITSP Profile A digit map probably contains |<1904>[2-9]xxxxxx|, to allow 7-digit dialing on SP1.
This is being referenced in your Phone Port outbound call route by
{([1-9]x?*(Mpli)):pp}
I not sure that it won't break anything, but try changing that to
{([1-9]x?*(Mli)):pp}
If no luck, the easiest fix is to just change
|<1904>[2-9]xxxxxx|
to
|[2-9]xxxxxx|
but you will then have to dial the area code on your domestic local calls.
JCarlos:
The phone port OutboundCallRoute was changed to: {([1-9]x?*@@.):pp}.
Will change the ITSP Profile to test it will let you know!
JCarlos:
Well, I did change the ITSP digi map from:
(1xxxxxxxxxx|<1904>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
To:
(1xxxxxxxxxx|[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.) but now when I dial in the remote AA is taking the call.
I reverse the changes to the original digi map for the ITSP and again the AA is taking the call.
Went back to the original issue: "If I unhook the phone attached to the local OBi and dial 2**8654321 the message I get is that the call is been rejected by the service provider; reason 404."javascript:void(0);
Do I need to restart the OBi?
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