Registration via portal or local web page

Started by QBZappy, December 02, 2010, 10:47:30 PM

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QBZappy

I assume registration should end up with the same results if you register via the portal or local web page. I seem to be getting mixed results. My 2 units can not stay registered. When I register via the portal it usually works. Using the local web page is hit or miss. Why can't the units stay registered? ???
Owner of the 1st OBi110/100 units in service in Canada & South America. 1st OBi202 on my street. 1st OBi1032 in Montreal.

OBiSupport

Are you having problem with configuring your OBI via its webpage ?
If you use the wizard in the portal, it works - but not when
you configure your OBI manually, unit doesn't register ?
Which Service Provider is that ?
and you use the "Generic" configuration or specific SP config in the portal ?

Once the unit is registered to a SP, it will not unregister.
The only explanation for unit is not registering anymore is
either:
1. Configuration is changed (credentials, proxy, etc...)
or
2. The SP is rejecting your unit's reregistration.
(unless your account is disabled, this is uncommon)

- Obihai Support Team