"If you've tried the troubleshoot tips including unplugging your OBi and plugging it back in, and you haven't changed your Google password, and you have the latest firmware, then fill out a Support Ticket on the OBi Support page."
1) Tried all the troubleshooting steps
2) Google Pasword has never been changed
3) Firmware is up to date
4) Filled out a support ticket, but nobody has responded.
I'm only posting on the forum because it is hard to tell if Obi Support is actually responding to trouble tickets.
Thanks though