Setting up GV & Callcentric for 911 and CNAM -- WITH GV callforwarding
pc44:
Quote from: dom1 on August 15, 2012, 08:18:07 am
... unknown caller rang on the home phone (Obi SP1) and the CNAM info was there name and all!
This is confusing. I thought GV was on SP1. If you received a call with CNAM, I would have expected it to come in on your Obi's SP2 (CC).
But more importantly, double-check that you have CNAM enabled inside your CallCentric account settings. Then, test some more inbound calls from non-cell numbers. Since many cell phones do not have CNAM entries attached in the LiDB, many times they will display only the CID number. Can you try several test calls from some landlines to your Obi?
Please keep me posted! :)
pc44
dom1:
The problem was with my Google Voice Contact grouping. Although I always had forwards to google chat unchecked and forwards to CC checked the Contact Group settings in google voice were not set up to forward to CC.
I changed all my groups to forward to CC and now I get the CNAM info!
Man-o-man I’m sorry if this was a waste of your time, I see from your posts that us newbies keep you busy.
Thanks for taking the time to help this clueless soul.
pc44:
Hey dom1,
Great to hear you have found success!!! :) Glad you were able to figure this one out. I did not even think of checking the Group settings in GV. Thanks for updating us on your status. It's good to hear.
One clueless soul helping another, :D
pc44
knave:
Quote from: pc44 on July 08, 2012, 03:08:08 pm
Here is jimates's guide on 911 setup for the OBI100 and OBI110. It includes brief explanations along with each step. These explanations and instructions should allow you to setup 911 with any OBI device by modifying it for your particular setup and by adding the necessary 911 strings to your existing default or customized dial plans.
http://www.obitalk.com/forum/index.php?topic=339.0
Hi pc44 I've seen your name on many helpful posts since joining the OBi forum.
Do you know of a current thread that describes precisely how to set up CC 911 only, with GV already configured as the primary provider? In other words, I want all outgoing calls to go through GV except for 911, which will go through CC.
I have GV configured and working on my OBi100 SP1, and a CC free NY number with 911 paid. I have not attempted any CC configuration on the OBi yet. I have read through the following threads with no luck finding my desired scenario described in enough detail to actually attempt GV + CC 911 configuration:
http://www.obitalk.com/forum/index.php?topic=3609.0 : (this thread) Encouraging title, but we never hear back from Fasttimes on what worked. And the instructions/tips seem to focus on CNAM rather than 911
http://www.obitalk.com/forum/index.php?topic=3512.msg24060#msg24060 : Again, no indication whether this is full or 911-only setup for CC
http://www.obitalk.com/forum/index.php?topic=339.20 : Dangerously outdated; I am loathe to try anything in there
http://www.obitalk.com/forum/index.php?topic=3640.0 : Only passing references to having 911 "setup correctly"
In addition, the callcentric.com-provided OBi setup instructions do not cover such a scenario, instead seem to simply describe how to set up the OBi 100 with CC as the primary provider. Any help would be greatly appreciated.
Thanks!
knave:
OK I figured it out. The OBi100 already has an option "Use This Service for Emergency 911 Calls" when you use the OBiTALK web interface to configure SPs. The instruction I was missing was to go ahead and set up SP2 with CC, but make sure:
"Use This Service for Emergency 911 Calls" is checked
"Make This the Primary Line to Call Out from" is unchecked
Then I guess the OBi knows to send 911 call to SP2 (CC) instead of GV (SP1, Primary). Also, I didn't do the detailed configuration of CC (SP2) as described http://www.obitalk.com/forum/index.php?topic=3640.0 since the OBi100 already had default settings for CC. All I did was click "callcentric" in the OBiTALK list of providers when setting up SP2, enter my 1777 number and password, and make sure the checkboxes above were correct.
Now in business. Thanks to this forum. Hope this helps somebody, and maybe I would suggest editing that very outdated 911 thread to warn newbies upfront.
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