Can't leave voicemail from GV on linked mobile number
jimates:
Using Simon's GVGW changes how everything works. But we don't know how to work around the changes.
You said if someone calls from home they can't leave a message, what does eventually happen when they call and you don't answer?
Here is what should happen.
a call from the Obi to your cell is not answered or rejected. Your cell is set to forward to google voicemail instead of your cell carrier, so when the call is not answered it is forwarded to google. Once forwarded to google, it is the same as dialing your google number directly. If You were not using the GVGW, once the call reached google voice it would recognize the number as it's own and immediately send the caller to the IVR to check voicemail. The caller would not be prompted to leave a message.
We know that by using the GVGW the call is not routed directly to google voice when dialed. I would suspect when it is forwarded by the cell it also is messed up because it went through the GVGW instead of direct to google voice.
Does that make sense.
Stewart:
I suspect that your problem is an artifact of the way GV avoids a loop when it sends a call to a mobile and the mobile forwards back to it. I believe it's not related to the OBi -- you could confirm that by temporarily shutting down the OBi and making a unanswered call to your mobile from Gmail.
A straightforward workaround would be to call your mobile via another service, e.g. Callcentric or Anveo if you set that up for 911, but the call would not be free.
As a possible free solution, get a VoxOx account and set it up to forward directly to your mobile; you would dial the VoxOx number from home, probably via a speed dial. From the VoxOx app, make these settings in File -> Preferences, selecting Phone on the left:
General tab: Uncheck Personal Assistant, Call Screening, Present Incoming Call Options, and Dead End.
My Phones tab: add your mobile number; only Find Me and the box for your mobile should be checked.
Caller ID tab: click Show my VoxOx number.
First test by answering your mobile to confirm that all the screening stuff is really disabled, then try letting it go to GV voicemail. Note that this link will not pass DTMF.
jimates:
Need to know the answer to this question.
You said if someone calls from home they can't leave a message, what does eventually happen when they call and you don't answer?
Copper:
Sorry for the delay jimates - the traditional 'bah bah bah' tone plays and 'the number you have dialed xxx-xxx-7287 [my mobile number] has not received a response from the service provider'.
Stewart, for the time being, I like the idea of using another service as a workaround. I have a cable phone line plugged into the "line" of Obi110. It is merely plugged into the Obi device, haven't done anything else to it. Have wanted to set it up so that if 911 were called that line would work (but haven't had the newbie nerve to ask!). Specifying that the cable phone line be used when 911 or the mobile number is dialed would be great.
In testing the calls to cell from home, the cell phone (not a smart phone) gives a hint that there is some kind of loop going on in the background - but it's hit or miss and I can't consistently replicate it.
Thank you!!!
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