Need help setting up (add) obi100

[Aruobi]

I have a OBI100 that was configured and was working till yesterday. So Today I deleted it and am attempting to re-add it and have followed the instructions for Add a device but after I dial the **5.... number it times out and does not connect. I have tried this several times with different corded phones and cords. The green power light on the device is ON and the other two are off. Please help

[ianobi]

With power on and internet and phone connected, try reseting the OBi to factory defaults by using a paperclip to hold the reset button accessible on the bottom (through the hole with a circle around it) depressed for at least 30 seconds.  After releasing the reset button, give the OBi a couple of minutes to initialize. Then try adding using **5.

The OBi will lose all its configuration data, so will need providers etc setting up again. The **9222222222 test should work with no configuration.