how to configure anveo 911?
nkolodij:
Quote from: jimates on July 11, 2012, 06:57:29 am
They charge you for the call they make to verify the number, one cent. I also went in to Anveo and selected not to place any calls over $0.00. This way they couldn't accidentally place calls on Anveo and use up the account balance.
Quote from: jimates on July 12, 2012, 05:18:38 am
In order to list a phone number for 911, Anveo has to verify it. They call you and you have to enter a code. They charge you for the phone call.
I have setup Anveo account on SP2 (showing registered). I never received a call, how long does it take? or is it ok?
My 911 address says "verified" on aveno.com.
How do you setup not to place any calls over $0.00? ...call block?
jimates:
under call security you can limit the cost of calls to 0.00
you need to put one number in speed dial and that is the number to use for 911 call back. You will have to verify that number for 911 usage by answering a call and entering a code.
nkolodij:
Sorry, aveno.com is cofusing to me. I appreciate your help jimates.
Ok, found call security.
Quote from: jimates on July 12, 2012, 05:18:38 am
In order to list a phone number for 911, Anveo has to verify it. They call you and you have to enter a code.
I was told by Aveno:
'19:09:27 nk: someone told me you need to put one number in speed dial
and that is the number to use for 911 call back. You will have to
verify that number for 911 usage by answering a call and entering a
code.
19:10:14 Customer Care: Anveo automatically assigns a call back number
for each 911 call.
19:10:43 Customer Care: There is no need to use a quick dial numbers
and verify it.
19:11:21 nk: I was told In order to list a phone number for 911, Anveo
has to verify it. They call you and you have to enter a code.
19:12:44 Customer Care: This procedure is for CallerID verification
which has nothing to do with E911. When you dial 911 Anveo will assign
a call back number so emergency personnel can call you back and reach
your SIP device"
I am not sure he knew what I wanted to do.
nkolodij:
Quote from: jimates on July 12, 2012, 05:18:38 am
In order to list a phone number for 911, Anveo has to verify it. They call you and you have to enter a code. They charge you for the phone call.
After looking further in aveno.com I found "Custom CallerID Numbers" which states "Anveo supports custom CallerID phone numbers. You need to enter a phone number and then verify it via an automated call to be able to user the number for CallerID purposes. Also, when making calls from SIP device a CallerID prefix can be used before the phone number to use a specific callerid number."
I think this is what you are talking about. How do you set it up to work with 911?
jimates:
Custom caller id allows you to use any number (verifiable) as the caller id for outgoing calls. For me, I want the number to be my google voice number. So I had to verify it by a phone call from Anveo.
I also want my google voice number to be the one used for 911 call back, which will be the default if I use custom caller id.
If you set up custom caller id, and verify the number, then that is all you need to do. 911 will get whatever number you use as your custom caller id.
Also, when making calls from SIP device a CallerID prefix can be used before the phone number to use a specific callerid number." I don't quite understand that statement, isn't every call made through Anveo from a SIP device? But we can't prepend a number when calling 911.
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