Callcentric and Google Voice Setup Guide (with CNAM)
pc44:
Callcentric and Google Voice Setup Guide (with CNAM)
With several now asking for setup instructions for using Callcentric (CC) Caller ID Name (CNAM) in conjunction with Google Voice (GV), here is a general guide with basic setup information to achieve this goal. This post can be edited when necessary.
Overview
Your friend calling your GV Number ==> GV Forwards to your CC Number ==> CC Forwards call to your OBi
Account Setup:
Purchase the OBi. Any of the existing OBi models 100, 110, or 202 will work.Sign-up for a Google Voice Account, unless you have already done so.Configure the OBi for your GV account using the instructions located here.Sign-up for a Callcentric Free Phone Number, unless you have already done so. CC's Free Phone Number presently incurs a $1.50 monthly fee.This CC fee offers 911 service through CC if setup correctly on the OBi. For more information, see What about 911? (Thanks Jimates)Write down the account information provided to you by CC during sign-up.Enable CNAM on your CC Account. (Thanks MRTT)
Inside your OBi 100/110/202:
Choose which Voice Service you will use with CC (SP1, SP2, SP3, or SP4)Configure the following based on which SP/Profile you chose to use with CC:
Service Providers > ITSP Profile X > General -> Name: Callcentric Service Providers > ITSP Profile X > SIP -> ProxyServer: callcentric.comService Providers > ITSP Profile X > SIP -> RegistrarServer: callcentric.comService Providers > ITSP Profile X > SIP -> UserAgentDomain: callcentric.comService Providers > ITSP Profile X > SIP -> OutboundProxy: callcentric.comVoice Services > SPX Service -> AuthUserName: 1777nnnnnnnnVoice Services > SPX Service -> AuthPassword: yourCCpassword
Substitute your personal setup details with the above green fieldsMake sure you are entering your CC 1777 account number and not your CC phone number for AuthUserName
Within Google Voice's Account -> Settings -> Phones:
Add your CC Phone Number (516/631/845/914/917) to your GV accountReceive and complete the Google Verification Call (Thanks mo832)Un-check Google Chat as a forwarding phoneCheck your Callcentric number as a forwarding phoneAsk someone to place a call to your GV number to test your setup
Troubleshooting:
1) Make sure that your GV Number is set to Forward to your CC Number (Area Code 917/914/845/631/516)
2) Make sure that your GV Number is not set to Forward to Google Chat
3) Make sure that CC is successfully registering (Status -> System Status)
Following these steps, you "should" be able to view Caller ID Names on your incoming calls. If not, let us know, and we will do our best to quickly find someone to blame. :D For $1.50 per month, you now have CC incoming Caller ID Name, GV incoming/outgoing calls (free until end of 2012), and CC 911 service if setup correctly.
MRTT:
Dunno if it's the same for everyone, but for me, I had to:
1) Enable CNAM in callcentric. (disabled by default?)
2) Remove UserAgentDomain on the obi setup.
Otherwise, I kept getting authentication errors (but could login with the same credentials with soft phone, so I knew they were fine.)
And the phone book entry in callcentric does override the CNAM, very handy for vague cell phones that come up "City, State" you can make them come up as "Aunt Ruth"
Too bad google voice doesn't offer this directly, I would have paid _just_ for that.
I think pc44's post should be Sticky'd!!
--
MRTT
jimates:
Great guide pc44.
tome:
Quote from: MRTT on July 11, 2012, 08:21:04 pm
Dunno if it's the same for everyone, but for me, I had to:
1) Enable CNAM in callcentric. (disabled by default?)
2) Remove UserAgentDomain on the obi setup.
#1 is important. CNAM is disabled by default on CallCentric configuration. You must go into the Callcentric preferences for this number and enable "Caller ID with Name".
I didn't have to remove the UserAgentDomain and I don't think you should have to, but not sure why you had to MRTT.
Tom
pc44:
Thanks Jim!
MRTT, thanks for the heads up on needing to enable CNAM for CC. Also, thanks Tom, for confirming.
Original post updated. :)
pc44
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