Callcentric and Google Voice Setup Guide (with CNAM)
heny:
Quote from: heny on October 05, 2013, 11:32:14 am
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?
Thanks!
Is this just me or any other person has similar issue?
Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?
CoalMinerRetired:
Quote from: heny on October 08, 2013, 07:03:44 pm
Quote from: heny on October 05, 2013, 11:32:14 am
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?
Thanks!
Is this just me or any other person has similar issue?
Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?
No problems for me, it's all working.
You've got several very easy troubleshooting options for this: Calls get logged in three four places: GV, CC and the Obi device, and your phone handset. Obviously the call comes in first to GV, what does it show (relevant choices are Anonymous or the correct number)? Is there any difference when GV hands off the call to CC? How about the handoff from CC to the Obi Device, or the handoff from Obi Device to your phone handset?
One last thing, you can directly call your CC number without going through GV. Your normal calls do not happen this way, but as a troubleshooting aid this sometimes helps, example: does a call to GV and to the CC DID number from the same phone line show the same (does GV show the number or does it show Anonymous?).
heny:
Quote from: CoalMinerRetired on October 09, 2013, 03:19:24 am
Quote from: heny on October 08, 2013, 07:03:44 pm
Quote from: heny on October 05, 2013, 11:32:14 am
I followed instruction on this post and setup without problem. It worked ok. However recently I did noticed some delays when receiving calls. The symptom is that: sometimes when I picked up the phone, the other party continued to ring a couple seconds, so I didn't hear anything from the phone, usually I need waited a few seconds to see if other party connected. Very frustrated when this happen... What could be the possible issue? gmail side or callcentric side? Anyone has experience on how to fix it?
Thanks!
Is this just me or any other person has similar issue?
Today I also noticed that my phone doesn't show the name anymore even the caller is in my cellcentric phonebook! when I checked cellcentric call log, it shows anonymous... It could be the other party turn on anonymous? then I tested to call my gv from my own cell phone(which also in the cellcentric phone book and I know it doesn't have anonymous turned on), still get no name in the phone and also show anonymous on the cellcentric call log. I believe there is some issue on callcentric?
No problems for me, it's all working.
You've got several very easy troubleshooting options for this: Calls get logged in three four places: GV, CC and the Obi device, and your phone handset. Obviously the call comes in first to GV, what does it show (relevant choices are Anonymous or the correct number)? Is there any difference when GV hands off the call to CC? How about the handoff from CC to the Obi Device, or the handoff from Obi Device to your phone handset?
One last thing, you can directly call your CC number without going through GV. Your normal calls do not happen this way, but as a troubleshooting aid this sometimes helps, example: does a call to GV and to the CC DID number from the same phone line show the same (does GV show the number or does it show Anonymous?).
Thanks for the advice. Looks it is the google voice issue, somehow the callcentric gets "privacy=uri;screen=yes" from google voice. In gv, the screening is off. The callcentric support says that it is the "Privacy=uri" portion which indicates that the call is being sent to callcentric anonymous. not sure what I can do for this.
CoalMinerRetired:
A few things to try.
1) Check that your CC forward number in GV is not set to Phone Type = Mobile (GV Settings > Phones > {Your CC Number} > Edit.
2) If #1 doesn't affect things, you can easily delete, save and then re create the CC Forwarding number.
3) Lastly, does your GV do the same thing when it forwards calls to other forwarding numbers (numbers other than your CC number)? I'd presume yes but it's worth checking.
heny:
Quote from: CoalMinerRetired on October 09, 2013, 08:51:33 pm
A few things to try.
1) Check that your CC forward number in GV is not set to Phone Type = Mobile (GV Settings > Phones > {Your CC Number} > Edit.
2) If #1 doesn't affect things, you can easily delete, save and then re create the CC Forwarding number.
3) Lastly, does your GV do the same thing when it forwards calls to other forwarding numbers (numbers other than your CC number)? I'd presume yes but it's worth checking.
In gv, cc forward number is set as Mobile. I don't have any other number that I can forward to test.
It seems this happens randomly. At Oct 9, 04:41 PM, it shows caller correctly, while at Oct 9, 06:52 PM it shows anonymous.
I will delete the cc forward number and add it back to see if it makes a difference.
Navigation
[0] Message Index
[#] Next page
[*] Previous page