Callcentric and Google Voice Setup Guide (with CNAM)
Wino:
Quote from: tome on November 11, 2013, 11:08:56 am
Yes, as a Heny posted, it appears to be a Google problem sending the call to CallCentric. Not sure what can be done. I am wondering if it is time to move everything over to Callcentric (or your favorite voip provider) before the impending doom of Google voice in May next year...
I do believe you are right tome... I was hoping to ride it out until May, but not like this. Hate to lose the GV toys, but I have several other Callcentric lines for my business (non-Obi) and they are great.
tome:
Well something may or may not happen:
https://productforums.google.com/forum/#!category-topic/voice/making-and-receiving-calls/FOMC_n8pYUM
Tom
tome:
By the way, does anyone know what in my InboundCallRoute posted earlier (or other configuration) is causing the Obi to not ring the phones?
Tom
Wino:
Well the plot thickens... I have a GV number I use to ring both my Mobile (TMO) and my Office (Callcentric Paid DID) lines. When that GV number is called it DOES pass the caller ID info to Callcentric... does not show Anonymous... Same originating number calling my GV (Obi) is show as Anonymous. Hmmmm... It would seem this is either related to the free Callcentric DID being changed or GV...
SteveInWA:
Hiya:
So, as per the Google Voice Forum thread that Tom linked, I escalated this to Google staff, and they opened a ticket on it. I have no idea if they'll prioritize looking into it or not, but we'll see.
Meanwhile, I think that "the plot thickens": I also have a paid CC DID, and forwarding from GV to that DID DOES pass caller ID through. I think there might be more to it than Callcentric is seeing at first glance. Makes me wonder if they have their infrastructure set up differently for their free DIDs. Anyone who already reported this to CC want to escalate back to them? I don't have a lot of extra time to deal with it at the moment.
OH, and by the way, this has nothing to do with OBi... The calls show as "Anonymous" on my Callcentric call log, and they come through as "Anonymous" on my Gigaset IP phones, too (not routed through OBi).
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