Callcentric and Google Voice Setup Guide (with CNAM)
tome:
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all. I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls. If I call my free did number directly they come in to the Obi fine. As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere? But wouldn't it still show up as an incoming call or at least show up in call status? I really wonder if this isn't a CallCentric issue. I opened a support ticket, but don't have much hope of getting any other answer than it is GV's problem....
gderf:
Check your configuration at CC for anonymous call blocking. If you have it enabled there the calls will die right there and your OBi will not ring.
tome:
Quote from: gderf on November 11, 2013, 07:52:23 pm
Check your configuration at CC for anonymous call blocking. If you have it enabled there the calls will die right there and your OBi will not ring.
"Anonymous call rejection" is set to Off under Extensions -> Modifiy. Is there somewhere else at CallCentric it could be?
PS: I set up a "Call Treatment' specifying that Anonymous/Private calls should always be forwarded to my Default Extension. That didn't work either....
SteveInWA:
Quote from: tome on November 11, 2013, 07:49:04 pm
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all. I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls. If I call my free did number directly they come in to the Obi fine. As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere? But wouldn't it still show up as an incoming call or at least show up in call status?
Tom:
This sounds like an issue unrelated to the anonymous caller ID bug. Have you set up a call treatment to send inbound calls to your OBi's "extension"? Callcentric added some complexity when they added the "extensions" feature. If you have created extensions, you need to tell CC where to send inbound calls.
tome:
Quote from: SteveInWA on November 11, 2013, 08:17:52 pm
Quote from: tome on November 11, 2013, 07:49:04 pm
I don't even think calls coming from Google Voice to my CallCentric Free DID are even being forwarded to my Obi at all. I see them logged at CallCentric (as Anonymous) but the call log and call status screens on my Obi do not show any incoming calls. If I call my free did number directly they come in to the Obi fine. As far as I can tell, I am not blocking Anonymous calls on the Obi, unless I am missing some configuration parameter somewhere? But wouldn't it still show up as an incoming call or at least show up in call status?
Tom:
This sounds like an issue unrelated to the anonymous caller ID bug. Have you set up a call treatment to send inbound calls to your OBi's "extension"? Callcentric added some complexity when they added the "extensions" feature. If you have created extensions, you need to tell CC where to send inbound calls.
Well, I can't say I have "set up a call treatment to send inbound calls to my OBi's extension". I didn't make ANY changes before this problem started happening. Looking at the CallCentric call logs this began (for me) sometime after 4:30pm and before 7pm on 11/8/13. That is when every inbound call began to be marked as "Anonymous". It had been working for me for months (years actually) and I have made no changes whatsoever. Did extensions get implemented on 11/08?
Tom
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