Callcentric and Google Voice Setup Guide (with CNAM)
tome:
Quote from: mo832 on November 12, 2013, 07:15:34 am
Regarding the "free beer for life" argument--
It is my belief that most people are like myself in that we don't expect it to be free forever, but we assume it will still work indefinitely, just we may have to start paying, which is reasonable. What annoys most people about this is that they are essentially cutting it off as we know it. They aren't pulling the "free", they are pulling the "beer". Like if they said, from now on instead of getting free beer, we are now going to give you ginger ale for 1 penny a gallon, and stop offering beer altogether. That's nice, but what do I do for beer? Go to the next town?
And in some cases, it was conceivable that they could either charge a small amount OR introduce advertising like in gmail. That's a way of "charging", just not cash from the user.
But nobody expected the route they chose.
They have been giving out free beer for a couple years. They now decide to offer ginger ale for a penny, I understand why people might complain. But complain once, and then say So Long And Thanks For All The Fish ;D The issue isn't that some people are complaining, it is that some people are complaining incessantly, as if they are owed something.
mo832:
OK, agreed that "nobody" is a bit of hyperbole...
What I meant to say, or perhaps a better illustration, is among all the possible outcomes, I would guess the odds-on favorite would have been for them to alter it slightly and change the financial structure. Although *any* outcome was possible, including shutting it down altogether. Here is my own mock-up if you will indulge me:
Modify and start charging 3:1
Limit usage 5:1
Limit usage to impractical levels 8:1
Leave alone but insert ads 12:1
Leave alone as is for many years to come 25:1
Shut the whole thing down 25:1
Gut the thing but leave it officially intact 80:1
The above numbers are completely arbitrary and made up by me and likely don't add up, but you get the idea... ;)
tome:
Quote from: SteveInWA on November 11, 2013, 09:37:00 pm
;D
While you're troubleshooting with them, give 'em a hard time about their now-canned answer about anonymous CID...they've been pasting that same answer into multiple tickets, and something's fishy if caller ID does work on their paid DIDs.
I asked about this. They claim this is not the case, that paid and free numbers forwarded in from GV are both showing up as anonymous. They claim they don't have any discrimination between the two... here are a couple of the responses:
"If you would like to test this yourself you can do so at any time, however we have not seen any indication of this. We do not treat Free Phone Numbers differently in terms of receiving inbound calls. In fact our Free Phone Numbers are regular numbers that can be assigned when you purchase paid numbers in the same area."
"The issue with anonymous is not affected by whether the DID is a free phone number or not. Regular caller ID is free, if you call your Free Phone Number directly you will see your phone number. The problem is only because of the privacy flag that is being sent by Google in their calls to our phone numbers. "
Tom
Wino:
Quote from: tome on November 12, 2013, 09:40:16 am
Quote from: SteveInWA on November 11, 2013, 09:37:00 pm
;D
While you're troubleshooting with them, give 'em a hard time about their now-canned answer about anonymous CID...they've been pasting that same answer into multiple tickets, and something's fishy if caller ID does work on their paid DIDs.
I asked about this. They claim this is not the case, that paid and free numbers forwarded in from GV are both showing up as anonymous. They claim they don't have any discrimination between the two... here are a couple of the responses:
"If you would like to test this yourself you can do so at any time, however we have not seen any indication of this. We do not treat Free Phone Numbers differently in terms of receiving inbound calls. In fact our Free Phone Numbers are regular numbers that can be assigned when you purchase paid numbers in the same area."
"The issue with anonymous is not affected by whether the DID is a free phone number or not. Regular caller ID is free, if you call your Free Phone Number directly you will see your phone number. The problem is only because of the privacy flag that is being sent by Google in their calls to our phone numbers. "
Tom
Since I have both paid and free accounts I sent the following message to CC support.. Will let you know what they say:
Since Nov 8th CID is not being passed from my Google Voice number forwarded to this number. This CC line is registered is using an Obi device. All calls began to only show Anonymous on the 8th.
According to discussions on the Obi forums this seems to be a common occurrence beginning Nov 8th. Previous responses from Obi users posted on the forum say that Callcentric support stated that Google Voice has changed the information passed to Callcentric, therefore the problem.
I have another account Callcentric account 1777xxxxxxx - it also is a forward to a DID at Callcentric and it is passing CID just fine. The only difference in the setup is that it is a paid DID and this one is free. Some in Obi forums state your reply is that there is no difference in handing. Why would one handle Google Voice forwards fine and the other accept it. Also both CC accounts have been setup and working fine for months until Nov 8th.
-----
A bit of additional info - I removed this as the CC forward number from the GV and changed it to another CC Acct 1777xxxxxxx and the same GV passed CID just fine. I changed the forward back to this CC line and it still shows Anonymous. So it does not seem to be the Obi or the GV account causing the issue.
slowbiscuit:
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV? It sure looks like a GV to CC handoff problem from what I can see.
http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663
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