Callcentric and Google Voice Setup Guide (with CNAM)
sdb-:
Quote from: tome on November 14, 2013, 07:06:22 am
When my network operations center closed an issue with "NTF", it meant it was a Bell issue and they wouldn't/couldn't tell us what failed.
That's been my experience the past 20+ years as well.
And even better, I could talk with the tech and they would usually tell me what went wrong or what they did to fix it (e.g. "somebody stole your pair"). Many times the baby bell NOC would still close the issue with NTF even tho I knew better.
unmesh:
Quote from: slowbiscuit on November 12, 2013, 01:47:58 pm
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV? It sure looks like a GV to CC handoff problem from what I can see.
http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663
When I first set this up a few weeks ago, I tested the setup and it was working fine. Today, I called home and my kid did not answer the phone and it went to Google Voicemail. When I get home, she says it is because the phone did not ring. I tested it from my cell phone and she was right :(
Back to using GV directly configured for incoming on the Obi until this gets sorted out.
tome:
Quote from: unmesh on November 19, 2013, 06:16:18 pm
Quote from: slowbiscuit on November 12, 2013, 01:47:58 pm
Has anyone had the issue with free CC DIDs where inbound calls ring late or don't ring at all from GV? It sure looks like a GV to CC handoff problem from what I can see.
http://www.obitalk.com/forum/index.php?topic=6922.msg43663#msg43663
When I first set this up a few weeks ago, I tested the setup and it was working fine. Today, I called home and my kid did not answer the phone and it went to Google Voicemail. When I get home, she says it is because the phone did not ring. I tested it from my cell phone and she was right :(
Back to using GV directly configured for incoming on the Obi until this gets sorted out.
It has been working fine for me since reported last. It is working fine today. I haven't seen any other report here or in Google Voice forum. You likely have a different issue...
Tom
unmesh:
Tried calling several times after seeing this response.
Sometimes it won't ring and will go directly to VM; other times it will ring once and go to VM. On the calling side, it appears to ring 5 times in all cases.
When it rings, the caller ID display is blank; no number or name.
The weird thing is that it used to work and I did not make any configuration changes on the Obi or on my GV account.
tome:
Quote from: unmesh on November 19, 2013, 06:36:21 pm
Tried calling several times after seeing this response.
Sometimes it won't ring and will go directly to VM; other times it will ring once and go to VM. On the calling side, it appears to ring 5 times in all cases.
When it rings, the caller ID display is blank; no number or name.
The weird thing is that it used to work and I did not make any configuration changes on the Obi or on my GV account.
Does the CallCentric Dashboard "Calls Received" pane show the call? If not then it isn't a CC problem - GV isn't passing it to CC. If it shows it as "Anonymous" then it might be the problem discussed in this thread, but as I said no one else is reporting that and it isn't happening to me anymore.
Tom
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