Callcentric and Google Voice Setup Guide (with CNAM)
unmesh:
Quote from: tome on November 19, 2013, 07:07:55 pm
Quote from: unmesh on November 19, 2013, 06:58:51 pm
Also, all these calls are showing up in Google Voice call history as well.
In GV click "Edit" for your CC number. Then select Show Advanced Settings. Is VM access "No" and Ring Schedule reasonable?
I assume these calls show up on the Obi call log as they should?
Tom
VM Access is "No"
Ring Schedule is set to ring always
Calls show up in the Obi log which is a Ob110 with software 1.3.0 (Build: 2824)
FWIW, the CC status on the Obi shows up as
Registered (server=204.11.192.169:5060; expire in 42s)
where the number of seconds varies as I refresh the screen. Hopefully that is OK.
tome:
Quote from: unmesh on November 19, 2013, 07:16:54 pm
VM Access is "No"
Ring Schedule is set to ring always
Calls show up in the Obi log which is a Ob110 with software 1.3.0 (Build: 2824)
FWIW, the CC status on the Obi shows up as
Registered (server=204.11.192.169:5060; expire in 42s)
where the number of seconds varies as I refresh the screen. Hopefully that is OK.
yeah, that's all good. I hate to even suggest it, but have you reboot the Obi today?
Oh and if you are rebooting things...your router as well. As SteveInWA suggested an issue with broadband could cause this. There is some packet loss and so GV is grabbing the call and putting it in VM (speculation).
SteveInWA:
We do see users with this symptom quite often over on the GV forum, but there are a lot of variables that can cause it, so it's hard to isolate the root cause.
If you want to do some objective testing, the only true test of your broadband's ability to reliably carry VoIP is this one: http://myspeed.visualware.com (basic speedtest websites don't measure all the parameters that impact VoIP)
Select the G.711 CODEC and test VoIP traffic.
unmesh:
Jitter 1.2ms
Packet loss 0.0%
MOS score 3.0
SteveInWA:
Not very good. Generally, you need a MOS of 4.0 or better to have reliable VoIP service. I'd suggest working with your broadband provider to troubleshoot.
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