Callcentric and Google Voice Setup Guide (with CNAM)
MikeHObi:
For the past week I have been getting reports of incoming calls ringing and eventually going to voice mail but home phone rings either never or only once.
Switched to routing google voice through Anveo rather than callcentric and the reports continued. Testing with my cell phone I can't make it happen. Makes me think that maybe Google voice is having some issues with call routing.
giqcass:
I have this set up and am having no problem. Did you activate Google Voice mail on your cell phone? If so That could account for a single ring. It could suggest you have a filter wrong somewhere in Google Voice that is bypassing Anveo/Callcentric and the single ring is the result of the callback to voicemail initiated by the cellphone. This would leave a call log on you Obi. In the call log are the calls showing up at all and if so how long were the calls? This might help troubleshoot what is going on.
slowbiscuit:
It's a general GV to SIP service (CC, Anveo, etc.) routing issue which comes and goes, it's not anything we can fix. Same issue has been reported at dslreports by others. We'll just have to hope enough people notice and complain to get Google to do something.
User2020:
I've been having the same issue for the past couple of months. Some calls are ringing on the caller's end and they go to voicemail but the home phone never rings. I have the CallCentric setup as described in the original post. Is this a common issue now?
tome:
I have had this problem off and on as well as a problem where our calls come in with CID of GeoConnect LLC rather than the correct information. This too has been reported in GV forums and here as well. It is a routing issue between GV and CLECs that are providing free DID numbers (as far as I can tell). As others have said it has been reported to Google and whether or not they will do anything is unclear.
What is clear is that the time of moving away from GV is quickly approaching.
Tom
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