Callcentric and Google Voice Setup Guide (with CNAM)
Rick:
It's a Google issue and currently being investigated. All my calls show a number in East Hampton for a locksmith...
SteveInWA:
Quote from: Rick on September 29, 2014, 07:44:39 am
It's a Google issue and currently being investigated. All my calls show a number in East Hampton for a locksmith...
I'm working with Google, using data from Rick and another member, to take another stab at this. The problem surfaced last year, if I recall correctly, and eventually went away; now it's back. I'll update this forum if/when I get a response from Google. I don't know yet if it can or will be fixed.
"Do not attempt to adjust your set". There is nothing you are doing that is causing this. If you don't want to (or can't) put up with this in the mean time, you can obtain a paid DID from Callcentric that doesn't go through their own CLEC, Telengy.
CoalMinerRetired:
Quote from: SteveInWA on September 29, 2014, 06:21:36 pm
Quote from: Rick on September 29, 2014, 07:44:39 am
It's a Google issue and currently being investigated. All my calls show a number in East Hampton for a locksmith...
I'm working with Google, using data from Rick and another member, to take another stab at this. The problem surfaced last year, if I recall correctly, and eventually went away; now it's back. I'll update this forum if/when I get a response from Google. I don't know yet if it can or will be fixed.
"Do not attempt to adjust your set". There is nothing you are doing that is causing this. If you don't want to (or can't) put up with this in the mean time, you can obtain a paid DID from Callcentric that doesn't go through their own CLEC, Telengy.
I stumbled on this thread from last year from DSL Reports, where the same issue is discussed and dissected: http://www.dslreports.com/forum/r28804164-General-Callcentric-and-Google-Voice-CID-issue~start=30, ... note also the link to the relevant GV Product Forums discussion on the issue.
Edit to add: I see BluesCat is part of that discussion on the GV Product Forums, apologies to him for pointing to something he was already involved with.
SteveInWA:
Note that DSLReports user "Iscream" apparently works for Callcentric. His posts get a bit testy and defensive, but understandably so. CC has gone out of their way to help explain and diagnose it. He points to what I am pursuing with Google at this time; a possible problem with what he calls an "aggregator", or transit carrier.
In simpler terms, someone calls your Google Voice number. Next, Google is not a regulated telephone company (CLEC). So, it buys telephone network services from a variety of carriers, both to terminate numbers (host them on a phone switch, so that it can be called by other numbers), and to transport the forwarded outbound calls to your forwarding phone numbers' destinations. So at this point, Google's system then selects a transit carrier to send the call to your Callcentric DID. We think that the CID / CNAM is getting altered in that path, before it reaches CC.
On a related note, Iscream describes the business and technical decisions that CC has made to make call quality and reliability a priority, at some added expense over the competition. There's been a lot of focus here on this forum on finding the very cheapest internet telephone service provider, with some charging much lower per-minute rates. This is an example of "you get what you pay for". I've been accused of being a shill for CC, but I simply appreciate their approach, and support it with my business. Other folks may be satisfied with a lower-priced solution; to each his/her own.
Google, by the way, does use multiple carriers, but its focus is also on reliability and call quality, and it is doing a lot of work internally to optimize both those things.
Again, I don't know if or when I can get this fixed, but I'm devoting some time and resources now to focusing on it.
Rick:
It would be nice if it got fixed, since all calls appear the same rendering Callerid useless. Otherwise I want a refund from GV... ::)
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