Callcentric and Google Voice Setup Guide (with CNAM)
SteveInWA:
Quote from: SteveInWA on October 01, 2014, 09:04:53 pm
Note that DSLReports user "Iscream" apparently works for Callcentric. His posts get a bit testy and defensive, but understandably so. CC has gone out of their way to help explain and diagnose it. He points to what I am pursuing with Google at this time; a possible problem with what he calls an "aggregator", or transit carrier.
In simpler terms, someone calls your Google Voice number. Next, Google is not a regulated telephone company (CLEC). So, it buys telephone network services from a variety of carriers, both to terminate numbers (host them on a phone switch, so that it can be called by other numbers), and to transport the forwarded outbound calls to your forwarding phone numbers' destinations. So at this point, Google's system then selects a transit carrier to send the call to your Callcentric DID. We think that the CID / CNAM is getting altered in that path, before it reaches CC.
On a related note, Iscream describes the business and technical decisions that CC has made to make call quality and reliability a priority, at some added expense over the competition. There's been a lot of focus here on this forum on finding the very cheapest internet telephone service provider, with some charging much lower per-minute rates. This is an example of "you get what you pay for". I've been accused of being a shill for CC, but I simply appreciate their approach, and support it with my business. Other folks may be satisfied with a lower-priced solution; to each his/her own.
Google, by the way, does use multiple carriers, but its focus is also on reliability and call quality, and it is doing a lot of work internally to optimize both those things.
Again, I don't know if or when I can get this fixed, but I'm devoting some time and resources now to focusing on it.
I posted an update today, over in the service provider section; if you would like to help test and report back, please do so on that thread:
http://www.obitalk.com/forum/index.php?topic=8750.msg57793#msg57793
Tl;DR: Google worked with the carrier that was causing the GV-->Callcentric caller ID failure, and they fixed it today.
Rick appears to have a different issue, and I've asked him to open a new post over on the GV forum so we can troubleshoot it (his inbound GV number isn't working at all).
Rick:
It appears that all my issues are now gone. They still existed as of 8:30 EST last night, but are now resolved.
SteveInWA:
Well, whaddaya know. Glad to hear that, Rick; enjoy!
Rick:
Enjoy? :D
Thanks for your help Steve. Hopefully, going forward GV will be more reliable. I hadn't had any issues for a very long time, then it started getting ridiculous. For what I pay, it should be better... ;D
SteveInWA:
I say, it's worth every penny you pay! ;)
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