Callcentric and Google Voice Setup Guide (with CNAM)
Wildcatz:
Steve
Thought I would post the outcome of the tests I just did based on your ring extension then voicemail pointer:
Tried the call an extension (default extension in CC) for 30 seconds then set for going to CC voicemail. In this scenario the CC phone rung successfully (result !) but when it got to the end of the 30 seconds it was answered by Google Voice voicemail again ! Now I then tried this same scenario but lowered the ring before VMAIL bit to 20 seconds and bingo the CC Voicemail kicked in.
With the treatment above working I then proceeded to setup the same rule (call default extension, wait 20 and dump in voicemail) but with Telemarketer block added, this time went back to the same experience that started this conversation, i.e. Google Voice voicemail intercepted the call. So it appears that as I mentioned earlier, any treatment other than letting the phone ring causes the call to be pulled back to Google Voice voicemail unfortunately. I still find it interesting though that even when the calls are sucked back they are still showing in the Callcentric call history as inbound 1 second calls but of course never connect.
My hope/use case was that as I give out my Google Voice number, if anyone wants to ring and block there number then as it forwards to CC the Telemarketer treatment would force them to press the digit (therefore at least showing they should be a human :)) and then call through or force to voicemail. Doesn't seem like I will be able to do that in this case as anything over and above ringing the phone does not seem to work.
I did try and setup the treatment similar to what you mentioned, in this case I set it for any calls originating from my Google Voice number (entered the number in explicitly)to go to the error message but that didn't work and instead sent me back to Google Voice voicemail.
For reference, I too have multiple paid DID's with CC including International but only use 1 DID as a forward target of Google Voice.
Thanks
Quote from: SteveInWA on February 03, 2015, 06:51:45 pm
Quote from: Wildcatz on February 03, 2015, 05:00:47 pm
I found that this erroneous routing was being caused by call treatments on my Callcentric account. Specifically if I set a call treatment to allow the Callcentric phone to ring (blocked or unblocked number) irregardless then sure enough the call routed through fine. However if I used ANY call treatment on the Callcentric end to say go straight to voicemail, send the call to another number, perform the telemarketer block etc the call would always default route to Google Voice voicemail and never be passed to Callcentric.
Hi:
You and I went through a series of posts on this topic on the GV help forum. The bottom line, regardless of what might have worked in the past, is that the type of call treatments you are attempting to perform on the CC end, should just be performed on the GV end instead.
I can tell you that I have a GV number forwarded to a CC DID, and that the following call treatments do work:
Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future. If the caller isn't handled by these rules, then the default rule is processed:Send to one, or multiple extensions, and ring each for 30 seconds, then go to CC VM (this should be your only call treatment set as the default for calls made to this DID, and be sure to click the "normalize priority" button after you finish adding treatments.)
Do NOT create any treatments to try to subsequently forward the call to a different phone number, after it hits your CC DID.
The purpose of setting the "forward to CC VM after 30 seconds" is as a GV-compatible fail-safe: GV will ring a forwarded number for approximately 25 seconds, then, if no answer or busy, it will give up and take back the call to GV VM. The 30 second ring interval for CC will prevent CC VM from grabbing the calls before GV VM. However, if someone calls the CC DID directly, the unanswered call will instead go to CC VM.
Wildcatz:
Tao
Thats a brilliant idea of a phone book for telemarketers/spam to save on the number of line entries you have for call treatments !
Quote from: Taoman on February 03, 2015, 07:57:57 pm
Quote from: SteveInWA on February 03, 2015, 06:51:45 pm
Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future. If the caller isn't handled by these rules, then the default rule is processed:
Are you saying the caller literally hears the SIT error message or that the caller just hears a ringback tone until GV voicemail picks up? When I try this (and I've tested this dozens of times) there is no message heard (since it is early media) just the ringback tone.
And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.
SteveInWA:
You're trying to use GV backwards, with respect to voicemail. The intent is to avoid letting some other phone carrier's voicemail system grab the call. By setting the CC ring period to less than 25 seconds, you are now circumventing GV's ability to work as it is designed, to take back the call to its own VM.
Your scenario of using CC's telemarketer block, is going to be unpredictable and unsupported. Either use GV for call processing, or use CC for call processing, but some combination of the two is going to produce variable results. GV has its own individual call blocking feature, allowing you to (after the first call) flag future calls from that number as Spam or send it to GV VM. It also has a global spam-blocking feature, similar to, but not identical in operation to, nomorobo. Millions of GV users are satisfied with these options. You'll never reach perfect nirvana with this; sooner or later, you just need to talk to somebody you don't want to talk to...you won't catch cooties.
I think I've spent enough time flogging this discussion.
Wildcatz:
Steve
Thanks for your help with this, I do appreciate it. Trust me if this hadn't worked for months like it was then I would never have even started a convo about it. The fact is that it was working for a while now for me (don't know how) and then stopped which is why I reached out. As I mentioned in the Google Voice thread, it even worked again when I was troubleshooting the issue the other day then stopped even with no settings from the previous test adjusted. This to me shows that some combination of the routing/transport from Google Voice out did/was allowing this to be processed correctly (albeit maybe not as designed) by a secondary processor (in this case CC).
At this point it seems the only way to have the true flexibility of call treatments (to the level of up front telemarketer block that CC offers) would be to get a separate CC DID and use that as the 'intermediary' number to hand out then at least all processing could be on 1 system.
Thanks all for the input, appreciate the tips Tao, Giqcass. Steve/Bluescat appreciate your suggestions as well. New to this forum and the Google Voice one and appreciate the topics and knowledge shared here.
Quote from: SteveInWA on February 03, 2015, 09:05:49 pm
You're trying to use GV backwards, with respect to voicemail. The intent is to avoid letting some other phone carrier's voicemail system grab the call. By setting the CC ring period to less than 25 seconds, you are now circumventing GV's ability to work as it is designed, to take back the call to its own VM.
Your scenario of using CC's telemarketer block, is going to be unpredictable and unsupported. Either use GV for call processing, or use CC for call processing, but some combination of the two is going to produce variable results. GV has its own individual call blocking feature, allowing you to (after the first call) flag future calls from that number as Spam or send it to GV VM. It also has a global spam-blocking feature, similar to, but not identical in operation to, nomorobo. Millions of GV users are satisfied with these options. You'll never reach perfect nirvana with this; sooner or later, you just need to talk to somebody you don't want to talk to...you won't catch cooties.
I think I've spent enough time flogging this discussion.
jpw94:
I'm new to OBI (Obi202) and I am paying about $36/mo for home and business service which is a bargain in many ways.
But I decided to get that down to near zero so I purchased an Obi202 with the intent of porting my home & business number to GV. So let me lay out what I have in the hopes of providing info to others as I have discovered some tricks in this thread that has enabled me to overcome a few little hurdles. I'll try to make this as readable as possible.
1. I bought the Obi202 so I could maintain two separate phone numbers for home and my home-based businesses.
2. I currently have 4 phone numbers in my world: a) home b) primary biz c) iPhone and d) separate GV number which I give out sparingly to those whom I want to hear from (it rings on all of the above phones.)
3. I followed the instructions of porting my home number by setting up up t-mobile pre-paid sim to get it there and then ported that to GV. That worked fine with a few kinks but successful in 2 days! Planning on porting biz phone to GV next.
I then realized I painted myself into a corner because I could not forward line 4 (GV) to the other GV number. That's a real bummer for me. Plus I wasn't seeing the callerid of incoming calls that is something I need as well. Then I found this thread. Within minutes I had a callcentric account and my phone was ringing with Caller-ID! The by product of that was that I was able to get line 4 to forward to the new GV home number too. Beautiful!
4. I followed the instructions found on at the beginning of this thread to obtain a free DID and configured the OBI202 using the built-in callcentric script. Worked great! Incoming calls are assigned to ring on phone 1.
My question is about a second callcentric line. Seems like the callcentric # (1777) stays the same even if I add a second DID number to my account. So I am uncertain how to get OBI202 to see the second number and ring ONLY on phone 2. Any suggestions? Do I merely need to create a second account (separate email)?
When I get second Free callcentric number for the biz side and port the number over to GV the bottom line for me will be reducing my $36 to $3/month!
Thanks all.
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