Callcentric and Google Voice Setup Guide (with CNAM)
dan19936:
Just completed this setup with Google Voice and Callcentric free phone number. Took a bit as I didn't understand that I needed to keep GV as SP1 and add Callcentric as SP2. Also thought I would share information I couldn't find anywhere else:
I tested 933 and confirmed emergency address but it reported a strange phone number that when tested did not answer. Callcentric explained the following: (I redacted the 'hidden' phone number 1631xxxXXXX).
Quote
With regards to the number that you've mentioned as well as how we've implemented 911, for every client that has at least one service and has stated that they will be using our services within the US/Canada, will have a "hidden" phone number associated under their account, specifically used for 911 services -- this is just in the event that if you ONLY have an outbound service under your account, you can still receive inbound calls from the emergency service center). This is also necessary given you acquire multiple numbers from us, and/or switch out numbers (canceling/ adding numbers) on your account, you still have at least 1 number dedicated for 911.
Please note that you will not be able to receive regular inbound calls through this hidden phone number; this phone number is only accessible given if you have dialed 911 and the call happens to disconnect abruptly; emergency services has a means of contacting you back through that number. So when you do call 911, emergency services should see the hidden phone number as your caller ID (from our records; we are showing that the hidden number assigned under your account already is 1631xxxXXXX). So given if your call towards 911 does abruptly drop, they will be able to contact you, via the number 1631xxxXXXX
DarkOptix:
I was having the most difficult time getting it all set up.
Combined with OP info and this tutorial from CC:
https://www.callcentric.com/support/device/obihai/obi202
and a leap of faith I finally got it working.
Major problem was I have SP1 Google Voice, SP2 Anveo E911, and SP3 CC.
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.
Once I did this presto. Hopefully this helps someone.
Seems like Anveo E911 and CC are redundant but oh well I can just cancel Anveo next year.
SteveInWA:
Quote from: DarkOptix on August 29, 2016, 02:41:35 pm
I was having the most difficult time getting it all set up.
Combined with OP info and this tutorial from CC:
https://www.callcentric.com/support/device/obihai/obi202
and a leap of faith I finally got it working.
Major problem was I have SP1 Google Voice, SP2 Anveo E911, and SP3 CC.
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.
Once I did this presto. Hopefully this helps someone.
Seems like Anveo E911 and CC are redundant but oh well I can just cancel Anveo next year.
If you had used the OBiTALK web portal, you could have simply clicked on SP3, then scrolled down to the bottom of the page, clicked on the link for other service providers, then clicked Callcentric. The portal handles setting everything up correctly from that point. The portal will allow you to click boxes to select which SP is used as the default for outbound calling and/or E911 calling.
Anveo E911 and CC are redundant only if you subscribe to CC's E911 service, at which point you could delete Anveo.
GeekyGal:
Quote from: DarkOptix on August 29, 2016, 02:41:35 pm
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.
Thank you so much. This fixed my problem too. I didn't see any mention of this in any tutorial.
Also, in case it helps anyone else, another problem that I had was that unchecking Google Chat forwarding does not seem to be working in Google Voice at the moment. I can't stop forwarding even to a cell phone. The only way that I was able to do was to edit the Google Chat entry, and choose "Do not ring on weekdays" and "Do not ring on weekends". That did it.
SteveInWA:
Quote from: GeekyGal on December 24, 2016, 08:51:55 am
Quote from: DarkOptix on August 29, 2016, 02:41:35 pm
Under profiles I did not realize I had to change the X_ServProvProfile to C which is where all Callcentric configurations are entered.
Thank you so much. This fixed my problem too. I didn't see any mention of this in any tutorial.
Also, in case it helps anyone else, another problem that I had was that unchecking Google Chat forwarding does not seem to be working in Google Voice at the moment. I can't stop forwarding even to a cell phone. The only way that I was able to do was to edit the Google Chat entry, and choose "Do not ring on weekdays" and "Do not ring on weekends". That did it.
That information is incorrect. There is no need to change that setting. After configuring Google Voice on SP1, using the OBiTALK web portal, you then configure SP2, also using the OBiTALK portal, and it will automatically set the correct parameters for SP2, which is not "C".
The information about Google Voice/Chat settings is also incorrect. OBi devices are Google Chat clients. Checking or unchecking Google Chat only controls whether or not inbound calls to your Google Voice number are forwarded to the OBi via Chat. Independently, Google Voice also forwards to up to six regular telephone numbers, such as your cell phone number. You control the ring or not ring behavior to those other phone numbers, by adding or removing the check marks to the left of THOSE numbers.
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