Callcentric and Google Voice Setup Guide (with CNAM)
C6silver:
Quote from: Taoman on August 31, 2018, 11:30:36 am
Quote from: C6silver on August 31, 2018, 11:12:07 am
So unless I am misunderstanding, it does not appear that this workaround for CNAM is viable anymore without getting a paid account.
Yes, you are misunderstanding. If you looked at your call history directly on your OBi device or the Callcentric call records you would see if you are getting CNAM.
Chances are you still have your OBi as a linked forwarding device in your GV setup which is beating the forward to Callcentric.
Go to the link below and uncheck your OBi device. You will also have to uncheck it for your Google Groups/Contacts.
https://www.google.com/voice/b/0/redirection/voice/#phones
On the dashboard for Callcentric I am seeing my most recent received calls in "Calls Received". This tells me that the calls are definitely going to Callcentric; however, you were right that the Obi device was also checked so I have unchecked it. I'll see what happens. Odd that their FAQ indicates CNAM is only available on paid accounts, but great if that FAQ is wrong!
Taoman:
Quote from: C6silver on August 31, 2018, 12:03:20 pm
This tells me that the calls are definitely going to Callcentric;
But that doesn't mean the calls are getting to your OBi device. Login to your OBi device using the local ip address (admin/admin for username/password) and look at your call history. You will see that the incoming calls were being received on your GV SP trunk and not your Callcentric SP trunk.
luap34:
Quote from: jamesh on August 24, 2017, 04:41:17 am
Configuring CNAM and 911
~~~~~~~~~~~~~~~~~
This thread started in 2012 so this post is intended to document a more recent
configuration experience.
I started with gv911 (http://www.gv911.com) for $12 per year. I got that
working but could not live without inbound caller name so I ended up going
with Callcentric for $18 per year. Callcentric bills $1.50 a month but they
will maintain an account balance so I prepaid them $20 to minimize accounting.
1. establish a free CallCentric DID (Direct Inward Dial) phone number
https://www.callcentric.com/dids/free_phone_number
Note: "Free" is a misnomer. DID is technically free but 911 is required
for free DID so the actual cost is $1.50 per month.
2. Enable CallCentric CNAM
go to the CallCentric home page for your account
https://my.callcentric.com/home.php
click on My Account/Preferences
set "Caller ID with name (Inbound calls)" to Enable
3. go to the OBiTalk Dashboard to register your Callcentric DID number
https://www.obitalk.com/obinet/pg/obhdev
find a free SP (service provider) and click through the following pages:
SP<N>/Next/CallCentric
configure the follwing options:
Configuration Name: CallCentric DID CNAM
Primary Line for Outgoing Calls: uncheck
Voicemail Notification: uncheck
7-Digit Dialing for USA & CAN: <local area code>
Use This Service for Emergency 911 Calls: check
CallCentric Number: <SIP #>
CallCentric Password: <web password>
Note: your <SIP #> is found by going to your Callcentric account home page
https://my.callcentric.com/home.php
log in and copy/paste your "Callcentric #" to the Obitalk's
"CallCentric Number" field
4. optional: make SP2 ring pattern "normal" like SP1
enter OBi Expert Configuration mode:
go to https://www.obitalk.com/obinet/pg/obhdev
click on your device under "My OBi Devices"
scroll to bottom of page and click on "OBi Expert Configuration"
expand Voice Services, SP<n> for CallCentric, X_RingProfile
X_RingProfile
OBiTalk Settings: uncheck
Value: A
5. assuming the Callcentric status is "Registered" on the
OBi Dashboard Status, add and verify the CallCentric phone number to
Google Voice:
go to https://voice.google.com/voicemail
Find the three vertical ... and click to expand more options
go to Legacy Google Voice/Settings/Phones
click on the Settings wheel in the right hand corner
click on "Add another phone" and go through the process
uncheck forwarding to Google chat
check CallCentric
6. test 911 by calling 933
Thanks Jamesh and others for the excellent step by step details. I was able to set this up with no technical issues. The only issue I ran into is that my VPN software raised a flag in Callcentric's system that prompted them to place a hold on completing account setup/verification -- so heads up for everybody on that. They requested responses to a few questions -- which I answered, and they then cleared the way for the process to continue and be completed. The rest of the steps were then completed without issue and setup was successfully tested and is working!
phreich:
ALERT!!!!!
Callcentric site says free DID's are no longer available, and will be terminating existing ones on 2/28/19.
Here's the announcement from the old signup page:
Free Phone Number
RESIDENTIAL OR BUSINESS
We are not accepting any new orders, this plan has been discontinued.
Any numbers that are currently active on this plan will remain in service until February 28, 2019.
Customers with existing Free Phone Numbers, who would like to keep them active, are encouraged to convert their numbers to our NEW Dollar Unlimited Phone Number plan.
For additional information, please check our FAQ Section.
And, per their FAQ:
What is my option if i just need Inbound Caller ID/CNAM and 911 Service?
For this use case you are most likely routing Calls from another Provider/Carrier to Callcentric(Eg: Google Voice). The most cost effective plan here would be the Dollar Unlimited plan.
Here is your recurring monthly cost:
Dollar Unlimited Phone Number: $1.00
911 Service: $1.50
Total: $2.50/month
-- NYC Sales tax will apply to the Dollar Unlimited plan if you live in New York.
I thought you all would want to know, which means the price just went up from $18 (which just included a $1.50/month 911 charge) to $30 to continue using a Callcentric DID.
Philip
drgeoff:
Quote from: phreich on January 14, 2019, 08:43:46 pm
ALERT!!!!!
Callcentric site says free DID's are no longer available, and will be terminating existing ones on 2/28/19.
All that was known more than a month ago. See http://www.obitalk.com/forum/index.php?topic=15466.msg96571#msg96571
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