Callcentric and Google Voice Setup Guide (with CNAM)
SteveInWA:
OK. You have Google Voice working on SP1 and Callcentric now working on SP2.
However, you didn't link the Callcentric phone number (NOT the 1777 number) to Google Voice as a forwarding number.
The overall concept here, is that you want to set up SP1 to be the default for OUTbound calls, and for calls to SP2 to ring your telephone. In order for that to work, you have to forward the Google Voice number to the CC number by adding it to Google Voice. You also have to tell Google Voice to not ring the SIP client, by removing the check mark to the left of it.
Use the NEW user interface, not the old "legacy" one. https://voice.google.com/settings
Add and verify the CC number. Use the verification by phone call method, not the text message method. Check-mark the CC number on Google Voice settings.
Heishe:
I finally got google to verify my call centric number. It took several tries. Do I uncheck Obi device on the google voice settings and leave the forward number {call centric} checked?
SteveInWA:
Yes, re-read my last post. That is exactly what I told you to do.
Heishe:
The calls are going thru find now but I am not getting calling ID with name. It just says unknown caller . This is true for several calls that have come in. What do you think is the problem?
SteveInWA:
Go to Google Voice Settings: https://voice.google.com/settings
DISABLE forwarding to your Google Voice number on the OBiTALK Device.
ENABLE forwarding to your Callcentric phone number.
If you don't see the SIP:xxxxxxxxx entry for your OBiTALK device, then go to the old, "Legacy" Google Voice settings page.
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