Callcentric and Google Voice Setup Guide (with CNAM)
SJMaye61:
Thank you, zsak23!
SJMaye61:
I have a question regarding callcentric and e911 service.
I purchased the Dollar Unlimited Plan. With that I get CallerID CNAM and e911 service. What is confusing to me is
how CC e911 service works if it is a Receive Calls only plan. i.e. I would be dialing out for 911 service.
I have purchased this, but setup yet. Maybe it will make sense when I do so.
SteveInWA:
No, that's not right.
It's confusing, but Callcentric sells inbound calling and outbound calling separately. INbound plans do not include E911.
So, also buy the "North America Basic 120 minute" plan. It provides the E911 service (normally $1.50/month by itself) plus 120 minutes of outbound calling that you can either ignore or use as backup when you need it or want to call out with a different phone number.
This endless discussion thread explains this, but briefly:
Assume you've set up Google Voice on SP1. You will then set up Callcentric on SP2. The OBiTALK portal will display a page where you enter the Callcentric credentials and check the box to use this SP for 911 calls. When you call 911, the call will be routed through SP2, regardless of SP1 being set as the default for outbound calls.
When you do this, click SP2 on the OBiTALK dashboard device page, then, on the next page, where it invites you to use Google Voice, scroll all the way down to the bottom of the page and click "OBiTALK compatible service providers". On the next page, click "Callcentric". On the next page,fill in the information.
You need to first configure your Callcentric service on their dashboard. Click the various tabs and make your selections. You need to create a SIP password. It can be the same password you used as the Callcentric password, or you can use whatever other password you wish. Don't make it obvious or trivial. You will fill in the 1777xxxxxxx Callcentric account number and the SIP password on the OBiTALK page.
zsak23:
Quote from: SJMaye61 on March 11, 2019, 01:41:52 pm
I have a question regarding callcentric and e911 service.
I purchased the Dollar Unlimited Plan. With that I get CallerID CNAM and e911 service. What is confusing to me is
how CC e911 service works if it is a Receive Calls only plan. i.e. I would be dialing out for 911 service.
I have purchased this, but setup yet. Maybe it will make sense when I do so.
See https://www.callcentric.com/911
and https://www.callcentric.com/faq/23#532
zsak23:
Quote from: SteveInWA on March 11, 2019, 01:55:35 pm
No, that's not right.
It's confusing, but Callcentric sells inbound calling and outbound calling separately. INbound plans do not include E911.
But can't E911 be bought separately once an Inbound plan has been purchased? That's how I have it setup, or is that legacy?
ETA: Reading https://www.callcentric.com/faq/23 (E911 FAQ)
I interpret this to say CC is required to provide E911 for all numbers but the cost is only included in Outbound plans and has to be billed separately for Inbound plans.
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