Callcentric and Google Voice Setup Guide (with CNAM)
zsak23:
Quote from: SJMaye61 on March 12, 2019, 05:32:47 am
933 did not do anything, but 933# did reach the 911 verification center. The information on my 911 address was correct.
You need to wait for 933 (without the #) to connect. My understanding is the default OBi setting allows for a slow entry of the numbers as if someone is having trouble. I just tested it and it took 13 seconds before the connection is made. The # truncates the entry and connects right away.
azrobert:
The OBi long delay is defined on speed dial numbers. When 911 is dialed there is up to a 9 second delay after the "9" is dialed and another up to 9 second delay after the 1st "1". If someone is having trouble dialing 911, OBi doesn't want speed dial 9 or 91 executed. After the 2nd "1" is dialed there is a 2 second delay. Any longer delay is network or provider delay.
If you want to eliminate the 2 second delay, remove the following rules from the Primary Line's DigitMap:
xx.|(Mipd)|[^*#]@@.
When "933" is dialed there is a 10 second delay after the second "3". This is caused by not having "933" defined in the Phone Port or Primary Line DigitMap. It works with the 10 second delay because of "xx." defined in the Primary Line's DigitMap. If you take my suggestion and remove "xx.", dialing "933" will fail.
To fix the "933" problems just add "|933" to the Phone Port DigitMap. A good place is after "911".
Edit:
I made a mistake in the above post. Removing the 3 rules will not eliminate the 2 second delay on 911.
If you want to eliminate the 2 second delay on 911 change the rule to "911S0" without the quotes.
SteveInWA:
This thread is getting really convoluted. Please stay on-topic.
There are two separate issues: CNAM and E911.
Google Voice does not provide any sort of caller ID name for inbound calls made to a Google Voice phone number. In the USA, caller ID name (CNAM) is added to the call data by the called party's carrier. That carrier queries a database of matching names and phone numbers. Google does not feed its users names into that database, nor does it pay to look up names. So, the only way at this time to get CNAM is to detour the inbound calls through another service provider that does provide it - in this case, Callcentric.
You need to use Google Voice settings (https://voice.google.com/settings) to turn off inbound call forwarding to your OBi, and then link (add) your Callcentric 10-digit telephone number (NOT the 1777xxxxxxx number) as a forwarding phone number on Google Voice. You then set up Callcentric on your OBi as the default for inbound calls. This has been discussed ad nauseum in this thread.
Callcentric's IP freedom thing is irrelevant. It merely assigns users a 1777 number that can be used for certain VoIP<-->VoIP purposes...unnecessary for Google Voice, because you will use regular PSTN telephone network forwarding.
E911 service should simply work, with no additional configuration needed, assuming you subscribe to the service with Callentric. As I already explained, it is NOT included with any INbound plan, since it is an OUTbound call. So, you also need to sign up for either the a la carte 911 service at $1.50 / month, or their Basic plan for $1.95/month.
I strongly advise against the digit map modifications proposed by azrobert. 911 is a life safety issue, and making manual changes to the routing already managed by OBiTALK on the configuration form shouldn't be overridden, as you are likely to forget what you did some years from now.
SJMaye61:
Quote from: SteveInWA on March 12, 2019, 03:02:15 pm
You need to use Google Voice settings (https://voice.google.com/settings) to turn off inbound call forwarding to your OBi, and then link (add) your Callcentric 10-digit telephone number (NOT the 1777xxxxxxx number) as a forwarding phone number on Google Voice. You then set up Callcentric on your OBi as the default for inbound calls. This has been discussed ad nauseum in this thread.
After following (i think) the instructions for configuring for Callcentric I went back to turn off forwarding to my Obi, but it is not listed there at all now. See attachment. It simply shows my 10-digit CC phone number and forwarding is on. I assume all is good?
zsak23:
Quote from: SJMaye61 on March 13, 2019, 06:24:40 am
Quote from: SteveInWA on March 12, 2019, 03:02:15 pm
You need to use Google Voice settings (https://voice.google.com/settings) to turn off inbound call forwarding to your OBi, and then link (add) your Callcentric 10-digit telephone number (NOT the 1777xxxxxxx number) as a forwarding phone number on Google Voice. You then set up Callcentric on your OBi as the default for inbound calls. This has been discussed ad nauseum in this thread.
After following (i think) the instructions for configuring for Callcentric I went back to turn off forwarding to my Obi, but it is not listed there at all now. See attachment. It simply shows my 10-digit CC phone number and forwarding is on. I assume all is good?
Select Legacy Google Voice
In the upper right of the screen should be a gear icon, select Settings
There should be an OBiTALK option
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