Callcentric and Google Voice Setup Guide (with CNAM)
SteveInWA:
Quote from: zsak23 on March 13, 2019, 06:37:11 am
Quote from: SJMaye61 on March 13, 2019, 06:24:40 am
Quote from: SteveInWA on March 12, 2019, 03:02:15 pm
You need to use Google Voice settings (https://voice.google.com/settings) to turn off inbound call forwarding to your OBi, and then link (add) your Callcentric 10-digit telephone number (NOT the 1777xxxxxxx number) as a forwarding phone number on Google Voice. You then set up Callcentric on your OBi as the default for inbound calls. This has been discussed ad nauseum in this thread.
After following (i think) the instructions for configuring for Callcentric I went back to turn off forwarding to my Obi, but it is not listed there at all now. See attachment. It simply shows my 10-digit CC phone number and forwarding is on. I assume all is good?
Select Legacy Google Voice
In the upper right of the screen should be a gear icon, select Settings
There should be an OBiTALK option
No, don't do that either. Neither of those things are right.
Go here: https://voice.google.com/settings
See my screeenshot. Toggle OFF (gray) inbound calls for your OBiTALK device.
zsak23:
I'm glad control of the OBi devices have finally shown up in the new settings! I've been too used to going to the Legacy page.
SJMaye61:
Mine look a little different. Here are both GV Settings and GV Legacy Settings. In GV Settings my CC # is not shown as one of my devices, but it is call forwarding to it. GV Legacy Settings has forwarding going to both the OBI and the CC phone number.
Can I assume I need to stop forwarding calls to the OBI? Do I need to somehow get my CC phone listed un My Devices?
SteveInWA:
Yes, toggle the OBiTALK device off.
Phone numbers are not devices. Toggle the phone number On.
SJMaye61:
Can you explain how voicemail works since I am forwarding calls to CC? Does this mean GV has nothing to do at all with voicemail? So, GV webapp would never see a voicemail?
I really just want to know how the call is handled. In my case I want my phone's answering machine to handle these messages. So far it has worked fine.
Navigation
[0] Message Index
[#] Next page
[*] Previous page