Obi202 Call Forward Doesn't Work
dial.tone:
When I attempt to forward my Obi202/GV/SP1 desktop phone to my cell phone by dialing *72, all I get is a steady tone over the phone's speaker and I can't go any further in the forwarding process. Shouldn't I get a voice prompt asking for the number I want to forward to? Am I missing a step?
jimates:
according to the admin guide, yes.
Call Forward ALL: When you use Call Forward ALL, all calls are immediately forwarded to the number you indicate when you turn on the feature. To enable Call Forward ALL, from a phone attached to the OBi, dial *72. You will be prompted to enter the number to which the calls will be forwarded. Dial the number plus the # key and a confirmation tone will be heard. To disable Call Forward ALL, dial *73. A confirmation tone will be heard.
dial.tone:
Quote from: jimates on July 13, 2012, 09:22:53 am
according to the admin guide, yes.
Call Forward ALL: When you use Call Forward ALL, all calls are immediately forwarded to the number you indicate when you turn on the feature. To enable Call Forward ALL, from a phone attached to the OBi, dial *72. You will be prompted to enter the number to which the calls will be forwarded. Dial the number plus the # key and a confirmation tone will be heard. To disable Call Forward ALL, dial *73. A confirmation tone will be heard.
That is exactly what I have been doing: I dial *72 from the phone attached to the Obi202, but all I get is a steady tone. No prompts to allow me to forward to another number.
dial.tone:
Ok, it was with some trepidation that I ventured behind the "OBI Expert Configuration" curtain and peeked at the menu under "Voice Service" > SP1. There I found a parameter under Calling Features named "CallForwardUnconditionalEnable" with an empty checkbox next to it. My gut tells me to put a checkmark in that box, but there are two more checkboxes to the right of it that I don't understand. Those checkboxes are under headings that say "Device Default" and "ObiTalk Settings." "Device Default" is unchecked; "ObiTalk Settings" is checked. I read somewhere in my searches for a solution that I must make sure both "Device Default" and "ObiTalk Settings" boxes are unchecked in order to check the first box to the right of "CallForwardUnconditionalEnable," but I also seem to remember reading somewhere that enabling call forwarding (the same as checking the box) is supposed to be what happens when I dial *72. So, before I risk doing irreparable harm, I thought I'd ask the experts. Anybody know if the box next to "CallForwardUnconditionalEnable" should be checked or should I leave it alone? Any advice or cautions are welcome!
jimates:
Yes, checking the box is the same as dialing *72. The box below it is where you would enter the number to be forwarded to.
Theoretically, once you enter the info from the phone port, it would be visible from the Expert Configuration.
You do have to uncheck the 2 boxes on the right and then you can change the setting. You can play around in there all you want and the changes will not be made until you choose "submit".
The reason I said you would need to delete the item from your Obitalk account is:
resetting the device will remove the configuration from the device, but if any of the configuration still resides in the portal, it will just put it back on the device once the portal communicates with it.
You could access the device directly and temporarily turn of auto provisioning so the portal will not make any changes. Then manually make the changes to the "CallForwardUnconditionalEnable", reboot, then remove the changes. At that point check to see if forwarding is still occuring. Theoretically, again, there should be no way the device should forward without the CallForwardUnconditionalEnable checked and a number entered to forward to.
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