Setting Up Conditional Call Forwarding
peacefrogs:
We have an Obi110 in our office that is set up to receive calls from 2 different Google Voice numbers.
We are trying to have incoming calls that are not answered (busy/no answer) go to our answering service and are hoping to make use of the Obi.
I tried the number codes (*62, etc) from the Obi-connected landline phone and didn't have much success. I got a long beep after entering in *62, and inputted the forwarding number and got 3 short beeps.
When I went into the Expert Configuration, however, the forward number didn't show up under the SP1- Voice Service. Or under the ObiTalk Service.
I tried to input the numbers manually by unclicking the "ObiTalk Default" and "Device Default" boxes (the only way that I could make the input boxes clickable) and when I clicked "save changes" I got little red exclamation points next to everything I had changed.
So I undid all of the changes and reset it, but I'm still left without the ability to forward calls.
Please help!
QBZappy:
peacefrogs,
Welcome
Quote from: peacefrogs on July 17, 2012, 11:25:33 am
I tried the number codes (*62, etc) from the Obi-connected landline phone and didn't have much success. I got a long beep after entering in *62, and inputted the forwarding number and got 3 short beeps.
That means that the OBi accepted the change you made, as you may have surmised. So far so good.
Quote from: peacefrogs on July 17, 2012, 11:25:33 am
When I went into the Expert Configuration, however, the forward number didn't show up under the SP1- Voice Service. Or under the ObiTalk Service.
I tried to input the numbers manually by unclicking the "ObiTalk Default" and "Device Default" boxes (the only way that I could make the input boxes clickable) and when I clicked "save changes" I got little red exclamation points next to everything I had changed.
You should not be looking at the Expert configuration to see if the changes were made. In all cases people should look in the OBi unit web page to see if changes were made. That is the only place that matters. I bet if you look there you might be surprised to see what you find. The phone is just another input device like the keyboard on the computer. The OBi can read input from either.
peacefrogs:
Quote
You should not be looking at the Expert configuration to see if the changes were made. In all cases people should look in the OBi unit web page to see if changes were made. That is the only place that matters. I bet if you look there you might be surprised to see what you find. The phone is just another input device like the keyboard on the computer. The OBi can read input from either.
Where on the Obi website should I be looking to see if the changes were made?
QBZappy:
Not on the web site. You need to look at the web page of the OBi unit itself.
QBZappy:
On the unit web page you will see the following:
Confirm if you see the number you typed in along with some reference to SP1 or SP2
Voice Services
SP1/2 Service
Calling Features
Parameter Name
CallerIDName
MaxSessions
CallForwardUnconditionalEnable
CallForwardUnconditionalNumber
CallForwardOnBusyEnable <- Check box should be checked when active
CallForwardOnBusyNumber <- SP1/2(5145551212) some number should be here
CallForwardOnNoAnswerEnable
CallForwardOnNoAnswerNumber
CallForwardOnNoAnswerRingCount
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