Setting Up Conditional Call Forwarding
peacefrogs:
Quote
Those two check boxes have caused alot of needless confusion for new users. They are not error messages. They are basically a way to force you to activly enable/disable the Expert tool configuration or to pick up and use the OBi unit settings. It is an unusual and not intuitive in my opinion.
Thanks for the link. The check boxes weren't the error messages I was referring to. After I made the changes and submitted them, little circles with white exclamation points popped up at the righthand side of every field that I had changed with no additional information.
QBZappy:
Quote from: peacefrogs on July 17, 2012, 02:13:59 pm
After I made the changes and submitted them, little circles with white exclamation points popped up at the righthand side of every field that I had changed with no additional information.
I don't ever use the Expert tool. I have tried it and prefer to configure the unit directly. I looked over the images on the link that I provided explaining the Expert tool, I don't see anything like you describe. Unless they have changed something recently, I don't see it in that guide. I think someone with more experience with the Expert tool should be more helpful than me.
Don't forget I also suggested that you can make a test call to see if the CF will work. There is no real need to verify any web page to conclude if the setting was accepted. Just test it with a phone call.
peacefrogs:
Hi, I went into the IP address of the phone itself and the checkboxes for CallForwardBusyEnable and CallForwardNoAnswerEnable are clicked and the number I'm sending those calls to: 855-XXX-XXXX is in there as XXXXXXXXXX (no +1, etc, etc).
But when I run tests they're going to my Google Voicemail box after a great number of rings. It doesn't forward, and I don't know what I'm doing wrong.
"Default" is unchecked. I tried attaching a screenshot but it didn't work. Help please!
QBZappy:
CallForwardOnBusyEnable <- Check box should be checked when active (Confirmed Good!)
CallForwardOnBusyNumber <- SP1(5145551212) some number should be here with your Phone PrimaryLine
The Phone PrimaryLine is supposed to be the Trunk that you selected for the OBi to choose automatically to make the outgoing call from. Seems funny that SP1 or SP2, or a reference to Trunk Group or Obitalk Service is not in front of your number. That's how it shows on my box.
Looking directly in the OBi unit, you can find your setting here:
Setup Wizard->Outbound Settings->Phone PrimaryLine = ? <- What do you have here?
peacefrogs:
Okay I changed the forwarding number to SP1(XXXXXXXXXX) and my Outbound Settings are set to SP1 Service).
I have 2 lines coming into my Obi. Is that an issue? The SP1 is my primary number and the only number that's ever being called into.
Okay, when I leave the phone off the hook and call in it goes to the forwarding number, but when I place a call out and have someone else call in it goes to our general GV mailbox.
When I am on the phone with another number and someone calls in, it goes to the general GV mailbox.
On no answer (when no one is on the phone), it goes to the forwarding number.
So right now, it's working in many conditions, but not the ones that we need the most! What am I doing wrong?
Navigation
[0] Message Index
[#] Next page
[*] Previous page