Setting Up Conditional Call Forwarding
QBZappy:
peacefrogs,
You need to remember that GV allows 2 voice channels.
When you take the phone off hook it Forwards OK (GV thinks line is busy)
CallForwardOnBusyNumber (Seems to work)
It seems that when you are talking on the line (SP1 I presume) it goes to GV VM. I'm not certain if the 2nd voice channel is at play at this moment. BTW What number are you forwarding these calls to?
CallForwardOnNoAnswerEnable (?)
On no answer (when no one is on the phone), it goes to the forwarding number.
CallForwardOnNoAnswerEnable (Seems to work)
Let me understand your objectives.
1) You want all calls to be Forwarded?
2) No calls should ever reach the GV VM?
Since you mentioned that all incoming calls use the SP1 number, why don't you disable the SP2 acct for the time being in order to keep it simple.
You may want to look in the GV account settings as well for inspiration (click on the gear icon).
peacefrogs:
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It seems that when you are talking on the line (SP1 I presume) it goes to GV VM. I'm not certain if the 2nd voice channel is at play at this moment. BTW What number are you forwarding these calls to?
CallForwardOnNoAnswerEnable (?)
Yes the Call Forward on No Answer IS enabled. We are forwarding these calls to our answering service since we are a small business and trying to proxy a VirtualPBX.
Quote
Let me understand your objectives.
1) You want all calls to be Forwarded?
2) No calls should ever reach the GV VM?
I want calls to be answered by me, but when I am on the phone or placing a call or in the bathroom (aka unavailable) I would like the calls to forward to our answering service. I don't want them to not be answered by a real person.
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Since you mentioned that all incoming calls use the SP1 number, why don't you disable the SP2 acct for the time being in order to keep it simple.
Okay.
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You may want to look in the GV account settings as well for inspiration (click on the gear icon)
Yea, I've sort of abused this option to its maximum up to this point. The problem is that having our calls forward to both the Obi and the Answering Services means Google rings them both simultaneously, not sequentially, so it becomes a race with the answering service to see who answers the call first.
I'd love to create the option within Obi to have the answering service only take the calls that I can't get to first.
QBZappy:
Quote from: peacefrogs on July 18, 2012, 01:56:28 pm
The problem is that having our calls forward to both the Obi and the Answering Services means Google rings them both simultaneously, not sequentially, so it becomes a race with the answering service to see who answers the call first.
Did you consider not having GV forward the call to the other VM service. Let the OBi handle the CF.
peacefrogs:
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Did you consider not having GV forward the call to the other VM service. Let the OBi handle the CF.
Right now Google Voice is only forwarding to the Obi. The voicemail that's picking up is the GV voicemail.
QBZappy:
Jimmates is pretty good with GV settings. Perhaps he can suggest something. He should be along shortly.
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