Problem with Caller ID via Simon Telephony
dial.tone:
Quote from: dial.tone on July 18, 2012, 01:45:36 pm
jbullion, has yours healed yet? Mine is still doing the same thing.
Well, now I think mine has healed. Although I spent an agonizing amount of time yesterday puting regular callers in my phone's phone book and I think most of the calls I received today were from them, a couple of calls came in today from strangers and the caller ID didn't say GoogleVoice. If it keeps up like this, it'll be neater than heat and I'll definately be donating on Simon Telephony's website! Actually, with caller ID and call forwarding working, this Obi202/GV/ST setup is, for all practical purposes, indistinguishable from the service I used to get from AT&T and Time Warner -- except for the ~$40+/mo I was spending with those other guys! AND, best of all, the sideways looks from my lovely spouse, the ones that used to accompany incoming calls, have stopped! It's like Christmas around here! A big thanks to ST and to MichiganTelephone for some insanely good work! Am I gushing?
jbullion:
Mine fixed itself about the same time as yours, dial.tone, but has reverted back to showing GoogleVoice for CID again. I get the same flack from my wife. :) I count the CID as a bonus, b/c like you, too, I'm getting just as good service as what I was paying for before. We'll see if it irons out itself again in a few days' time. Is anyone else using Simon for CID seeing this?
dial.tone:
Quote from: jbullion on July 21, 2012, 07:18:18 am
Mine fixed itself about the same time as yours, dial.tone, but has reverted back to showing GoogleVoice for CID again. I get the same flack from my wife. :) I count the CID as a bonus, b/c like you, too, I'm getting just as good service as what I was paying for before. We'll see if it irons out itself again in a few days' time. Is anyone else using Simon for CID seeing this?
Mine is back to saying GoogleVoice on all calls again, too. I also noticed that call forwarding (*72number#) doesn't work now. I don't know if CF not working is related to Simon Telephony ID not working, or if it is a separate problem. If/when caller ID starts working again, I'll try CF to see if it works. I sure hope it does.
billsimon:
Hi,
In short: Two different issues affected CNAM lookups this past week. Both have been fixed.
Longer: to save money we are participating in a beta program with one provider and it occasionally has some hiccups. In those cases the lookup is supposed to try a secondary provider. Of course this all has to happen in a second or two so that your calls get routed to you with very little delay.
There were problems connecting with both providers at different times this week; in one case, some results ended up showing GoogleVoice, and in the other case (this weekend) all names were GoogleVoice.
Be aware that there are some numbers out there that just do not have any name data attached to them. In these cases you will legitimately get "GoogleVoice" as the caller name.
I'm glad to see folks are enjoying the gateway. :) I try to keep an eye on the CNAM but occasionally problems will slip under my radar.
dial.tone: the *72... command must be related to your device because it is not something the gateway or Google Voice provides.
Note: I will not be on this forum regularly as I don't have an Obihai device, so if you need support with GVGW please use the e-mail address listed on the web site. However, I will check this thread for the next day or two in case anyone has questions.
dial.tone:
billsimon, thanks for posting-up a reply -- it is great to know that this forum gets the attention it needs and its doubly great to know that you care enough about your product and its users to explain what is going on. If there is anything we users can do to help, I, for one, would be glad to do it. Just let us know. Now, back to waiting for that first call today from a stranger. . .isn't there a presidential campaign or two going on?
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