I cannot receive phone calls
edusobi:
Hello,
I searched and found this question many times, but I had no luck after trying all suggestions, so I posted it again.
I have obi110 installed and configured with Google Voice. I followed instructions given at voxilla http://voxilla.com/2011/01/24/how-to-use-google-voice-and-obi-for-all-your-calls-free-2512, including firmware update.
I believe that when I configured the device I was able to receive a phone call from my own cell phone (just to try the configuration). However, since then, every time I receive a phone call, I always here a female voice asking to press "1" to accept the call, or "2" to send it to the voice mail. No matter how many times I press "1", or keep it pressed, the calls are sent to the voicemail.
I have already check:
1) X_SkipCallScreening is set to "value", in the "Voice Services * SP1 Service" of the OBi Device Management Web Page.
2) Google Voice settings "Forwards calls to:", "Google Chat" is checked.
3) Following a suggestion in Google forums I also "Signed out of chat" at the left side of my Google Mail account.
4) Of course, I tried to logout from my gmail account, and even turn off the computer.
In all cases, when I receive the incoming calls I hear the prompt to choose between "1" and "2" (which is supposed to be disabled as of (1) above!), and those calls are invariably sent to the voice mail, no matter what.
I also noticed that many times I am not able to follow options when I place a call (please press "1" for this, or press "2", for that). I am not sure if these are related problems.
And "yes", I am in the US.
Any help would be very much appreciated!
OBi-Guru:
Are you calling from a phone that was used to authenticate your GV account? If yes, this is the expected behavior. Calling from other phones will not be intercepted by GV menu.
If you need to dial from that particular phone, try to prepend *67 before the number, to block your callerID. See if it goes through.
edusobi:
Thank you Obi-Guru!
Yes, I authenticated the account using this phone (I mean, a phone connected to my obi110 device). Should I have to auntheticate it using the Google soft phone keypad first? Am I still on time to authenticate it on line?
I did try *67 to place an outgoing call followed by numeric options, but I was unable to do so (the receiving system did not interpret my selections).
Thanks!
jimates:
What you are hearing is call screening. Is it the call screening for google chat or the call screening for google voice. Each is a separate thing.
call screening for google chat is disabled in the Obi. You said you checked that.
call screening for google voice is disableed from within your google voice page.
click on the settings wheel on the right -
voice settings > calls > call screening - set to off.
edusobi:
Hi jimates,
I double checked and "Call Screening" is set to "Off" on Google voice, so it seems that there is something else going on.
Thank you for your suggestion!
Eduardo
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