I cannot receive phone calls

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edusobi:
Problem solved!

I want to say thanks to the support team as they helped me a lot. They were able to fix the problem with recognition of numeric options (or extensions). However, although things improved a lot, I was still unable to receive calls (a female voice asks for "1" or "2", but nothing happened after selection).

After playing around with the settings, I found the final solution was to change the router! I was using a very old router, which did not allow me to dial numeric options, even on the soft phone installed on my computer. This is why we thought at first that the problem was with the GV account.

So, for all people out there not being able to receive phone calls, it would be worth to try a router firmware update, or check with other router (if possible), to see if your hardware is compatible with GV.
My router was from 2004, and although it was working fine, it was not able to manage all features of GV. For the record, it had the same problem with Yahoo phone out.

Have a great day!

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