What would be a typical usage scenario for a Voice Gateway?
QBZappy:
Quote from: randomLettersandNumbers on August 16, 2011, 11:14:16 pm
I created an account with voip.ms. Default setup. No sub accounts yet. Haven't been able to plow through the guide. So, I want to have a personal friends&family line and my wife's business line. You said that the Obi only has 2 slots for SP1 and SP2.
If I understand this correctly then:
I create 2 subaccounts.
subaccount one: 13xxxx_home
Subaccount two: 13xxxx_business
You could also set it up this way. You are not obliged to create all sub accts. I understand that you want to handle two incoming calls.
1) Main acct (home) Acct name is what ever voipms gave you = 13xxxx
2) Sub acct (business) Acct name = 13xxxx_business
Quote from: randomLettersandNumbers on August 16, 2011, 11:14:16 pm
CallerID Number? Is that the two DID numbers I would enter from the purchased DID USA numbers?
You only need to purchase one DID. The sub acct is a variation of the main DID number you will be given by voipms. Your voipms billing will relect the activity by main and sub accts. You can port your current number to voipms for $25 if you want to cancell your current service, or you can keep current service and call forward unconditionally to the voipms tel number. When you make outgoing calls you can over ride the voipms CID name and number if you like. Before you decide to port I would suggest to test the service with voipms.
Quote from: randomLettersandNumbers on August 16, 2011, 11:14:16 pm
I'm in South Carolina so is picking the Atlanta server the best bet?
Should work that way. You can ping the servers to see which gives the shortest ping times.
Quote from: randomLettersandNumbers on August 16, 2011, 11:14:16 pm
If I wanted to add in my cell phone as additional sub account then your saying this wouldn't work right because you have to have a 1:1 ratio with subaccounts to SP1 slots on the OBI?
I'm not certain what you mean by this. How do you want to add your cell phone as a sub acct? Do you want the cell to receive incoming calls? If so then a third sub acct on the voipms portal could be setup. You can handle call forwarding on their portal.
Quote from: randomLettersandNumbers on August 16, 2011, 11:14:16 pm
I would like to have the inbound number that rings the "business" line to ring the phone connect to the obi AND ring my wife's cell phone between 9Am-5PM. Otherwise, inbound will then go to voicemail.
Home phone will just go to voice mail after X amount of rings or whatever.
Controlling the call handling via schedule requires a real PBX. OBi can not handle that. I don't think voipms can do that either.
Quote from: randomLettersandNumbers on August 16, 2011, 11:14:16 pm
Home phone will just go to voice mail after X amount of rings or whatever.
That can be setup on the voipms portal if you plan to use their voice mail, or you can use voipms to send the call to another service such as your cell phone on busy or no answer if you prefer to use that voice mail service. All that can be setup on the voipms portal.
Have a look at this page. Mango has answered many general questions regarding the service.
http://www.digitalhome.ca/forum/showthread.php?t=92697&page=5
Since you have opened an account you should know that voipms has a good live chat system. If you have any other questions directly related to their service you may want to ask there. Any OBi related questions regarding dial plans, configuration, etc... are better asked on this forum. Their wiki info on OBi setup may not be as good as the support provided on this forum.
Good luck.
randomLettersandNumbers:
Quote from: QBZappy on August 17, 2011, 05:23:10 am
You could also set it up this way. You are not obliged to create all sub accts. I understand that you want to handle two incoming calls.
1) Main acct (home) Acct name is what ever voipms gave you = 13xxxx
2) Sub acct (business) Acct name = 13xxxx_business
I added this:
3) Sub acct (cell) Acct name = 13xxxx_cell
Simplified. Restructured it to be like this.
Quote from: QBZappy on August 17, 2011, 05:23:10 am
You only need to purchase one DID. The sub acct is a variation of the main DID number you will be given by voipms. Your voipms billing will relect the activity by main and sub accts. You can port your current number to voipms for $25 if you want to cancell your current service, or you can keep current service and call forward unconditionally to the voipms tel number. When you make outgoing calls you can over ride the voipms CID name and number if you like. Before you decide to port I would suggest to test the service with voipms.
You mentioned that you only need one DID. I don't see how that would work if friend get one phone number and my wife gives her seperate business number to other people to call. Soudns like two DID numbers.
Quote from: randomLettersandNumbers on August 16, 2011, 11:14:16 pm
Do you want the cell to receive incoming calls? If so then a third sub acct on the voipms portal could be setup. You can handle call forwarding on their portal.
Yes. I would like the incoming business phone number to rind. In the rules I suppose after 6 rings, the call forwarding voipms portal would be configured to send the call to the cell phone (2nd sub account). From other documentation it looks like you can create call groups. However, I'm not sure it that just rings through one phone to the other or if the call can rind to the two devices at the same time?
With the main account and sub accounts is all this showing up on the obitalk config page for voipms as being one SP1 slot taking up. Meaning that you just have to configure the main voipms account with the obi110 device. All the othe sub accounts just work interanlly within voipms and when certain rules are met it send the call to the configured SP1 slot?
Does that make sense?
Thanks!
QBZappy:
Quote from: randomLettersandNumbers on August 17, 2011, 08:08:40 pm
You mentioned that you only need one DID. I don't see how that would work if friend get one phone number and my wife gives her seperate business number to other people to call. Soudns like two DID numbers.
I was thinking that you could setup voipms with an IVR (Digital Assistant) where you press 1 goes to main acct , press 2 goes to sub acct, etc...
You could of course pay for another DID number and use it under the same acct and route it to wherever main acct or sub acct you choose.
Quote from: randomLettersandNumbers on August 17, 2011, 08:08:40 pm
Yes. I would like the incoming business phone number to rind. In the rules I suppose after 6 rings, the call forwarding voipms portal would be configured to send the call to the cell phone (2nd sub account). From other documentation it looks like you can create call groups. However, I'm not sure it that just rings through one phone to the other or if the call can rind to the two devices at the same time?
From voipms site:
A Ring Group allows an incoming call to be redirected to a designated group of extensions where a member of the group is able to answer.
When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time untill one of them answers the call.
You can add various types of members to a ring group:
Main Account
Sub Accounts
SIP URI's
Forwardings
All devices will ring at the same time in a Ring Group.
Quote from: randomLettersandNumbers on August 17, 2011, 08:08:40 pm
With the main account and sub accounts is all this showing up on the obitalk config page for voipms as being one SP1 slot taking up. Meaning that you just have to configure the main voipms account with the obi110 device. All the othe sub accounts just work interanlly within voipms and when certain rules are met it send the call to the configured SP1 slot?
Each main acct and each sub acct will take up one SP slot. If you need more sub accts to ring the OBi your choices are:
Might be able configure voipms through OBi gateways,
Get another OBi
Bypass the OBi completely by using a call forwarding strategy to your cell directly from the voipms portal.
I have not setup anything using the OBi gateways. RonR or others should be able to confirm if it is possible to setup voipms using gateways.
Bonus: Create a new time condition
Voipms can indeed create a rule based on time. You can have calls routed/forwarded to an acct(sub acct)/cell based on the time of day.
randomLettersandNumbers:
I haven't been able to get the call forwarding to work.
sub1 Business
sub2 cellphone.
I made a ring group "Business group" and linked subaccounts 1&2 to it. I Also configured sub1 Business account to have the "business group" assigned to it.
Now I assume I have to work call forwarding magic rule and choosed the sub account and the input the cellphone number.
When the ring group is used, the phone call goes to the physical phone at the house, at the same, sub account 2 rings the cellphone. Now it just depends on who answers which device first. However, when I click on the call forwarding link I don't get a response. I just have this message "If a Call Forwarding has a CallerID Override and is used within a Ring Group, then it will Override all CallerIDs for all Calls made by that Ring Group. "
That's as far as I can get.
Now, I set up the obi sp1 and sp2 with the main account and sub1. Outbound and inbound seems to work fine.
I was under the impression that you could control the callerID for outbound calls. Try as I could, I can enter in "ACME Business" as the callerID for the subaccount1 business. If I leave it blank, and call a phone, then the VOIP.ms server "214 area code" appears.
I went into the obidevice website. Selected the second profile and saw a callerID field there too. I tried "ACME Business" there too. Rebooted the Obi. I called from the business phone number and did not get the desired result.
Am I doing this wrong and going to the wrong setting?
Voice Service\SP2 Service \
Modify CallerIDName with "Acme Business" and I don't see it posted on the outbound calls.
QBZappy:
Did you set your CallerIDName and check mark allow CID spoofing
Voice Services->SP1/2 Service->Calling Features->CallerIDName = ACME Business
Service Providers->ITSP Profile A->SIP->X_SpoofCallerID = checkmarked
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