Stopping an attended transfer

[tomc]

  I just got my OBi110 last week and I'm having a lot of fun learning what it can do. I had a problem with attended transfers, though. I answered an inbound call and then pressed the Flash button. I dialed a number to initiate an outbound call. The phone rang a few times and I realized that the person I was calling was not going to answer. I didn't want to be dropped into their voicemail, but instead wanted to end the outbound call and return to the inbound call and continue that conversation. I wasn't sure how to do this, so I hung up the phone, hoping that it would bring me back to the inbound call. It didn't, unfortunately. For future reference, how should I do this? If I pressed the Flash button again, wouldn't it create a 3-way call? That's not what I want.

[pc44]

Hi tomc,

Have you tried pressing the * or # key to leave the AA, prior to hook-flashing?  The OBi should then tell you, "Thank you for choosing Obihai Technology. Goodbye."

pc44

[tomc]

I tried pressing the * and # keys (in separate tests) while the phone was dialing the outbound call, but nothing happened. The phone kept ringing and the OBi did not talk to me. Am I doing it right?

[pc44]

Hi tomc,

My mistake.  I confused the attended transfer with the Auto Attendant.  My instructions will not apply to your case.  I am unsure as to how we can achieve this.  Let's hope someone else here will have some thoughts on this.

My mistake,
pc44

[pc44]

tomc,

Just saw your post in the Feature Request sub-forum.  It's a nasty workaround, but the second call can be disconnected via the OBi Web Page.  After you have hook-flashed, placed the 2nd Call, and decided to disconnect the call, you simply click on "Remove" for Call 2 in the Status -> Call Status page in your OBi.  If you are always at your computer, you could simply bookmark this page for easy/fast access.

Not the solution you wanted, I know, but it does seem to work.
pc44

[tomc]

Thanks pc44,

  I'll check into that. In the meantime, I may have found a solution to my problem. I have Anveo on SP1 and Google Voice on SP2. After answering an inbound call on SP1 and initiating an outbound phone call on SP2 to my iPhone, I waited for it to ring and then hook-flashed, which put me in a 3-way call. Thankfully, the inbound call did not hear the ringing of the outbound call. When I hook-flashed a second time, the outbound call was dropped! I have only tested this with the above configuration, but it shows promise!

[tomc]

  I just noticed that on Page 12 of the OBi Device Administration Guide, in the PHONE Port Set-Up and Configuration section, it mentions that you can remove the second conferenced party by invoking a third Hook Flash.

[pc44]

... mentions that you can remove the second conferenced party by invoking a third Hook Flash.

This sounds promising.  Please let us know if you are successful with the third hook flash method!

pc44