Stopping an attended transfer
tomc:
I just got my OBi110 last week and I'm having a lot of fun learning what it can do. I had a problem with attended transfers, though. I answered an inbound call and then pressed the Flash button. I dialed a number to initiate an outbound call. The phone rang a few times and I realized that the person I was calling was not going to answer. I didn't want to be dropped into their voicemail, but instead wanted to end the outbound call and return to the inbound call and continue that conversation. I wasn't sure how to do this, so I hung up the phone, hoping that it would bring me back to the inbound call. It didn't, unfortunately. For future reference, how should I do this? If I pressed the Flash button again, wouldn't it create a 3-way call? That's not what I want.
pc44:
Hi tomc,
Have you tried pressing the * or # key to leave the AA, prior to hook-flashing? The OBi should then tell you, "Thank you for choosing Obihai Technology. Goodbye."
pc44
tomc:
I tried pressing the * and # keys (in separate tests) while the phone was dialing the outbound call, but nothing happened. The phone kept ringing and the OBi did not talk to me. Am I doing it right?
pc44:
Hi tomc,
My mistake. I confused the attended transfer with the Auto Attendant. My instructions will not apply to your case. I am unsure as to how we can achieve this. Let's hope someone else here will have some thoughts on this.
My mistake,
pc44
pc44:
tomc,
Just saw your post in the Feature Request sub-forum. It's a nasty workaround, but the second call can be disconnected via the OBi Web Page. After you have hook-flashed, placed the 2nd Call, and decided to disconnect the call, you simply click on "Remove" for Call 2 in the Status -> Call Status page in your OBi. If you are always at your computer, you could simply bookmark this page for easy/fast access.
Not the solution you wanted, I know, but it does seem to work.
pc44
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