Setup Help

[vmcmahon]

Hi Guys,

So I got some great help a few days ago from you guys and I have my obi 202 setup and working at a decent level. However, Now I realize i need it to do a few more things for to get my small office setup working a little better

At this point I have the following setup:

- A GV Number, which is my primary Business number. (NOT setup on OBI Directly. Setup up to forward to CC # Below)
- A CC Number. (Setup as SP1) (Also Setup Outgoing CNAM to display my GV number - Great feature!!)
- 1 (2) Line phone.

This setup works fine. I call my primary business Number - rings on line 1 of my 2 line phone. It goes to GV voicemail when not answered.  Outbound calling via CC # displays my GV number.

So I now Understand the whole system alot better, but this leads to more questions as I try to figure out the best setup for my office 

I previously thought that I could have a 2 line phone in each phone port and have a total of 4 lines - is this possible or no? I am thinking no but may not be correct

As an Alternate, can I plug a second 2 line phone in to Phone port 2, and have it just replicate the 2 lines on phone port 1. ( 2 office staff will have a phone on their desk with the same 2 line ringing on them)?

Call waiting works - however can it be configured that when you are on line 1, a second call comes in, it rolls to line 2. If this is then not answered, it rolls to  GV VM/cell, OR if line 2 is also in use, it is forwarded to either VM or cell?

I guess in ref to the previous question, if both line 1 & 2 are in use, will GV even be able to forward it into the obi system?

Lastly, I cannot seem to be able to get GV voicemail to lamp on the phones. It does go to GV VM, however there is no notification.

I am not sure if my questions are really clear, I can clarify anything if needed, or am open to any suggestions. Appreciate the help.

thanks

[QBZappy]

vmcmahon,

This thread might interest you:
   
rollover lines
http://www.obitalk.com/forum/index.php?topic=1533.msg9699#msg9699

[vmcmahon]

Call waiting works - however can it be configured that when you are on line 1, a second call comes in, it rolls to line 2. If this is then not answered, it rolls to  GV VM/cell, OR if line 2 is also in use, it is forwarded to either VM or cell?

I guess in ref to the previous question, if both line 1 & 2 are in use, will GV even be able to forward it into the obi system?

So I think I got this working - I disabled call waiting, and setup call forwarding and so far it appears to be working ok. If someone is on the second like, it goes to GV, VM. I can live with that till another day.

Any thoughts on the other items - would love to figure out if its possible to have 2 2 line phones work - 1 from each phone port  - to be a replica of each other ( i.e the same 2 lines on each.)

[vmcmahon]

Bump....

Anyone able to take a stab at these items.... thanks guys

[Hortoristic]

Why did you choose to forward the GV # to your callentric # - do you have free incomming minutes to that? Do they wack you extra for caller name?

- A GV Number, which is my primary Business number. (NOT setup on OBI Directly. Setup up to forward to CC # Below)
- A CC Number. (Setup as SP1) (Also Setup Outgoing CNAM to display my GV number - Great feature!!)
- 1 (2) Line phone.

[jimates]

I guess in ref to the previous question, if both line 1 & 2 are in use, will GV even be able to forward it into the obi system?

Google voice should forward the call. The caller will hear ringing for 25 seconds before going to VM.

[vmcmahon]

Why did you choose to forward the GV # to your callentric # - do you have free incomming minutes to that? Do they wack you extra for caller name?

- A GV Number, which is my primary Business number. (NOT setup on OBI Directly. Setup up to forward to CC # Below)
- A CC Number. (Setup as SP1) (Also Setup Outgoing CNAM to display my GV number - Great feature!!)
- 1 (2) Line phone.

Hi Hortoristic,

I went down this route initially because I was concerned that calls via GV would be interrupted, as my GV number was associated with my primary business GMAIL account which i am on all day ( chat, google video, email etc) I read somewhere that using google chat could knock the obi unit off line etc.

At this point tho, I have migrated my GV number to a secondary Google account, However I have not yet changed my setup as it seems to work ok.

Jimates - I tried to do setup rollover from one line to another on busy with Google voice and was not successful. Any pointers?
What I need is when a call comes in to main line, we answer it, or if no ans -> VM. If we are on line 1 lets say, The call should roll to second line on phone  and again if no ans -> VM. IF we are on both line _ it should to straight to vm.

I would like to do this within GV and eliminate call centric.

thank you both for your replies