I don’t understand how the X_SkipCallScreening with GV is supposed to work
CoalMinerRetired:
I don’t understand how the X_SkipCallScreening with GV is supposed to work when unchecked.
I’m completely mixed up, and frustrated on this, and don’t understand it if my setup is working the way it’s supposed to be, or if something is wrong or missing.
Setup: In GV, the setting is Call Screening, it’s set on On, and ‘Ask unknown callers to say their name’ is checked. GV calls the feature ‘Audio Caller ID’, I’ll use that term here also. GV help link: http://support.google.com/voice/bin/answer.py?hl=en&answer=115083.
With the above GV settings, and with X_SkipCallScreening set in an Obi202 (and with no other phones set under Forwards calls), when the Obi phone rings with a call, this is what happens: I answer, I hear no one on the other end. If I do nothing, the Obi hangs up the call after about 15 seconds. The caller is then sent to GV Voice mail.
By accident I discovered that if when I answer the Obi call, and press 1, I am immediately connected to the call. Immediately connected means no ‘Audio Caller ID’ happens. I tried pressing 2, and the the GV ListenIn™ feature comes into play, i.e., you can listed in. Although I didn’t explicitly try it, I assume you can then press 1 and connect (as advertised, it’s like picking up a traditional hardware answering machine call in the middle of a message being recorded).
Now introduce to the above setup (Call Screening, unknown callers checked and X_SkipCallScreening unchecked) a second forwarding phone, GV: Phones > Forwards calls to: check a second phone. This is what I observe to happen: The Obi phone behaves same as above, however on the 2nd forwarding phone, the ‘Audio Caller ID’ works as advertised, a voice on GV announces the first recorded name of the caller, and you either accept “1”, or send to VM by pressing “2”.
What I was expecting is the ‘Audio Caller ID’ to work on the Obi phone just like it works on a cell phone or other forward to phone. IMO having to press 1 or 2 on the Obi phone with no prompt makes it seem like some piece is missing. In fact, I read a lot of the product documentation, and a lot more on here, and was surprised by this behavior. And worse still, only discovered by accident that pressing 1 or 2 makes the call on the Obi phone complete, I probably tried it 20 times varying different settings and wondering why the Obi phone just hang’s up and the call goes to GV VM with no voice prompts heard on the Obi phone.
Can someone answer ‘is this the way it’s supposed to work?’, If yes, ‘why is that so’, and is this the behavior you get on your Obi202?
Edit: On this thread http://www.obitalk.com/forum/index.php?topic=1207.0, I read someone gets a voice prompt when they answer their obi connected phone ("To accept, press 1..."), not sure what Obi model is in use there, but I get no voice prompts whatsoever.
QBZappy:
Quote from: CoalMinerRetired on July 31, 2012, 08:47:50 pm
With the above GV settings, and with X_SkipCallScreening set in an Obi202 (and with no other phones set under Forwards calls), when the Obi phone rings with a call, this is what happens: I answer, I hear no one on the other end. If I do nothing, the Obi hangs up the call after about 15 seconds. The caller is then sent to GV Voice mail.
By accident I discovered that if when I answer the Obi call, and press 1, I am immediately connected to the call.
SkipCallScreening enabled only works in combination with GV. The OBi dials the "1" for you when the setting is enabled. It simulates the expected operation of a phone call and what users expect when picking up a call using the GV+OBi.
CoalMinerRetired:
Quote from: QBZappy on July 31, 2012, 09:01:41 pm
Quote from: CoalMinerRetired on July 31, 2012, 08:47:50 pm
With the above GV settings, and with X_SkipCallScreening set in an Obi202 (and with no other phones set under Forwards calls), when the Obi phone rings with a call, this is what happens: I answer, I hear no one on the other end. If I do nothing, the Obi hangs up the call after about 15 seconds. The caller is then sent to GV Voice mail.
By accident I discovered that if when I answer the Obi call, and press 1, I am immediately connected to the call.
SkipCallScreening enabled only works in combination with GV. The OBi dials the "1" for you when the setting is enabled. It simulates the expected operation of a phone call and what users expect when picking up a call using the GV+OBi.
Thanks. The part about it sending a 1 I understood, from reading on here. And the simulates the expected operation I inferred.
But how about with it disabled? Are you confirming that with SkipCallScreening disabled you also hear nothing on the line, Obi line hangs up after 15 +/- secs, unless you press 1 or 2?
jimates:
When SkipCallScreening is disabled on the Obi, the caller will continue to hear ringing and when you answer the phone you will be presented with the call screening and have to press the appropriate digits.
Google voice mail will pick up after 25 seconds if the phone is not answered at all.
CoalMinerRetired:
Quote from: jimates on August 01, 2012, 05:56:16 am
When SkipCallScreening is disabled on the Obi, the caller will continue to hear ringing and when you answer the phone you will be presented with the call screening and have to press the appropriate digits.
Google voice mail will pick up after 25 seconds if the phone is not answered at all.
Thanks.
Based on your reply, 'presented with the call screening', and what is said in this thread (http://www.obitalk.com/forum/index.php?topic=1207.0) I think something is not working in my setup.
I hear nothing when I pickup, and if I do nothing the Obi disconnects the call. Any ideas what settings to look at? I'm guessing it's some interaction between GV and the signaling protocol the Obi uses, because as I said, it all works as expected on a call forwarded to a cell phone.
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