I don’t understand how the X_SkipCallScreening with GV is supposed to work
ccclapp:
as you say, it's not clear if anyone is successfully been able to set up OBIHAI with Google voice such that they hear the caller's name announced and can then press one or two. I would very much like to have mine set up this way.
Can anyone confirm whether or not OBIHAI can be configured so we hear the caller's name announced and then press one or two? If so could they please specify the required settings. Twenty posts into this thread that simple basic question is still not clearly answered.
Thanks very much
CoalMinerRetired:
I do agree it's been hard and frustrating to get a clear and definitive answer to that question.
However, I just had a thought on what might be going on here: If jimates statement is true (Answering the call on the Obi and not pressing one is the same as not answering as far as Google Voice goes. ...), as much as I don't want it to be true, I'm tending to believe it is, then possibly the people who are reporting they do have the GV voice prompts working on Obi are in reality forwarding their GV calls to CallCentric (or Simon or whatever) and then picking up the CallCentric call on the Obi, and not the true/real GV line or call. EDIT: This thread, and links in posts 2 and 3: http://www.obitalk.com/forum/index.php?topic=3609.0
Technically, this setup would not be an Obi answering a GV call, to GV the call would appear to be forwarded to another forwarding telephone, which as jimates explains (and which is not in question here), GV call screening works as expected for all forwarding phones, whether they be mobile phones, landlines or VoIP phone numbers.
If someone could do a brief experiment and confirm this idea, we can assume this is why some people are reporting 'it works' and some, (count me as one), are frustrated they cannot make it work with GV straight to an Obi.
The jimates statement I'm referring to:Quote
Answering the call on the Obi and not pressing one is the same as not answering as far as Google Voice goes. The Obi will show that IT connected to the call, but without pressing one the call is not actually answered and will go to Google Voice mail after the 25 seconds.
jimates:
Sorry for the absence, been working.
At first I didn't realize the problem was the misunderstanding that there are in fact two separate call screenings when using google voice.
All forwarding phones, except google chat/gmail/Obi, use the main "Call Screening" which is controllable from your google voice page. It was originally called "Call Announce".
Google chat/gmail/Obi have a mandatory call screening that is different from the other one. It does not give the caller name. It only has the "....press 1 to accept .....". The Obi by default presses the 1 for us. If you answer the call in gmail you will always get the prompt, and have to press the 1 yourself.
Anyone that is hearing the main call screening when answering on the Obi must be answering on a service other than google voice.
CoalMinerRetired:
Not sure you're mistaken or misunderstanding, or if I (we) have a setup issue. I suspect you're not understanding the issue entirely.
The issue is: When a GV call on the Obi is answered, and with GV Call Screening turned on and Obi X_SkipCallScreening unchecked, we have no GV 'audio' Caller ID/Call Announce and no "....press 1 to accept .....". We hear nothing whatsoever when we answer the call, total silence on the line, and if we do nothing whatsoever (do not press 1 or 2) after picking up the handset then after 20 seconds +/- the GV call goes to GV Voicemail, even though we answered it. And, so this point is also clear, since the call rolls to GV VM, that means the caller does not hear any prompts to 'say your name' or any other prompts, he hears ringing until the call rolls to GV VM.
In my experience, this behavior was a big surprise (not documented anywhere, that I can see) and I only accidentally discovered, by accidentally pressing 1 or 2, that even though the Audio Caller ID and the GV Prompts to press 1 or 2 were not there, the call is expecting you to press either 1 or 2 (or else the caller rolls to GV VM).
What I (now others, so we) want to be able to do is have the call screening work on the GV Obi call same as on any other forwarding phone. And we (currently) cannot get that working. I'm reluctantly leaning toward believing, in spite of what you said above, it will never work. Although reading what you said above (and reading this in the Obi documentation) at least raises a possibility that some people had (past tense) or have (present tense) it working. Either that or there's a misunderstanding somewhere.
jimates:
What I (now others, so we) want to be able to do is have the call screening work on the GV Obi call same as on any other forwarding phone.
This you will not get. As I pointed out in my previous post, there are 2 separate call screenings. One for Google Chat (aka Obi) and one for all other forwarding phones. This is the way google has it.
.....and if we do nothing whatsoever (do not press 1 or 2) after picking up the handset then after 20 seconds +/- the GV call goes to GV Voicemail, even though we answered it.
even though we answered it.
If you don't press 1 or 2, the call was not "answered" (as far as google is concerned) and will/should go to VM.
.....the caller does not hear any prompts to 'say your name' or any other prompts, he hears ringing until the call rolls to GV VM
In order for the caller to hear a prompt to say their name, call screening will have to be turned on under the "calls" setting on your google voice page. Nothing in the Obi settings has anything to do with that.
If the call screening setting is enabled at google voice:
1 - The caller will get a prompt to say their name (or not depending on whether they are a known caller etc).
2 - If you answer the call on one of your forwarding phones, you will get call screening announcement A.
3 - If you answer the call using gmail, you will get call screening announcement B.
4 - If you answer on the Obi, you will get call screening announcement B (or not, depending on the x_skipcallscreening setting of the Obi).
If the call screening setting is not enabled at google voice:
1 - The caller will not get a prompt and will hear ringing.
2 - When you answer one of your forwarding phones you will be directly connected to the caller (no screening).
3 - If you answer the call using gmail, you will get the call screening announcement B.
4 - If you answer on the Obi, you will get call screening announcement B (or not, depending on the x_skipcallscreening setting of the Obi).
As far as hearing silence when you pick up the phone on the Obi, this is definitely an Obi issue. Since you can press 1 while hearing silence, this shows the screening is working as far as google is concerned.
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